Companies Customer.io

Customer.io

263 Total Employees

Year Founded: 2012

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Customer Success 1 Developer + Engineer 4 Finance 1 Product 1 Sales 1

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Marketing Automation From Anywhere

The most gorgeous place from which Dee Ali has logged into work is a tea farm on the fringes of Nairobi. “It’s the most peaceful place I’ve had the privilege of working,” the startup program manager said. But the competition is stiff: So far, she has opened her laptop in Portugal, Canada, Greece and Mexico. “Anywhere in the world can be my office,” she added. Dee’s adventurous work-life is fueled by Customer.io’s broad remote policy, which encourages work from anywhere. The flexibility also creates more space for friends and family closer to home. For Dee, that means spending a month in Virginia with her best friend and their new baby. “Participating in this moment just wouldn’t be possible without our remote culture,” Dee said.

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At a glance

Funding WFH Perfection

Customer.io team members are afforded $2,000 to craft the perfect work-from-home set-up for their needs.

Stipends for Growth

Team members can make use of $2,000 stipends for professional and creative education, conferences, industry training and certifications.

Dream Sabbatical

After four years, employees are eligible for a four-week paid sabbatical — plus an additional month’s salary to fund it.

Time for What Matters

PTO is unlimited at Customer.io, and the team is encouraged to take at least 20 days of vacation every year to recharge.

Featured employees

Use Your Strengths

Find Success Using What Makes You Unique

Customer.io values inclusivity and sees diversity as a strength. This company value plays a role in the approach Kendall Gibson, sales manager for the new business team, takes to helping her account executives find success. Rather than handing her team a playbook, Gibson encourages them to be themselves during the sales process and use what makes them unique to their advantage. “We want our AEs to be able to feel like themselves when they are selling and not like they have to fit into a certain type of box,” Gibson said.

Kendall Gibson

Sales Manager, New Business

As a woman in tech sales, I haven’t encountered a sales team that has as large of a presence of women as we do on our team.

‘Making Informed Bets’

The Role of Data in Product Development

Cameron HayGlass

Sr. Product Manager

Customer.io’s tools help companies unlock the full marketing potential of their customer data. It only makes sense then that it takes a data-driven approach to product development. Cameron HayGlass, senior product manager, said his team measures everything they do to better understand what features create value for customers. “In terms of prioritization and scope, we’re a very data-focused company,” HayGlass said. “We make informed bets on what’s needed to take the next step, ship the next feature or run the next experiment.”

What I love about product work is that it changes every 10 minutes. There’s a constant stream of new things to learn and smart people to talk to.

Leaning Into The Awkwardness

How Embracing Differences Creates Growth

Don’t cringe: Awkwardness is one of Customer.io’s core values. “It means we embrace differences: We’re eager to learn from each other,” said Engineering Manager Darlene Medeiros. Openness to mutual growth serves as a cornerstone of the global remote community, where team-building can be challenging. When she’s not helping her team align and expand, Darlene is hard at work on Customer.io’s latest tech. “I can’t share many details now, but it will bring more flexibility to our product and unlock multiple capabilities for marketing and sales,” she said coyly.

Darlene Medeiros

Engineering Manager

We’ve outlined development paths that describe expectations for each level, which helps us to clarify nuanced growth plans for each person.

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Recently posted jobs

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Customer.io

Customer Experience Operations Manager

2 Days Ago

USA + 77 More

Remote

Easy Apply

Marketing Tech • Mobile • Software

Responsible for optimizing tool stack, improving workflows, and enhancing customer support processes to drive positive results. Collaborate with CX leadership, manage CX tools, collect requirements, and provide detailed documentation. 5+ years of ops experience required. Strong understanding of Planhat, Zendesk, and Salesforce preferred. Strong analytical skills and results-driven mindset essential.

Customer.io

Staff Product Manager, Workflows

5 Days Ago

USA + 77 More

Remote

Easy Apply

Marketing Tech • Mobile • Software

Staff Product Manager role at Customer.io to lead the Workflows team in achieving strategic outcomes with valuable, viable, usable, and feasible solutions. Requires deep customer insights, industry knowledge, accountability for results, and effective communication skills.

Customer.io

Engineering Manager - Pipelines

5 Days Ago

USA + 77 More

Remote

Easy Apply

Marketing Tech • Mobile • Software

Seeking an Engineering Manager to lead the engineering team for the Data Pipelines product at Customer.io. Responsibilities include ensuring production readiness, fostering a collaborative work environment, coaching and developing direct reports, managing performance, and building partnerships with Product Management and Design. Ideal candidate has experience in SaaS product management, strong technical knowledge, and excellent communication skills.

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