Search the 6 jobs at Customer.io

Responsible for optimizing tool stack, improving workflows, and enhancing customer support processes to drive positive results. Collaborate with CX leadership, manage CX tools, collect requirements, and provide detailed documentation. 5+ years of ops experience required. Strong understanding of Planhat, Zendesk, and Salesforce preferred. Strong analytical skills and results-driven mindset essential.

Staff Product Manager role at Customer.io to lead the Workflows team in achieving strategic outcomes with valuable, viable, usable, and feasible solutions. Requires deep customer insights, industry knowledge, accountability for results, and effective communication skills.

Seeking an Engineering Manager to lead the engineering team for the Data Pipelines product at Customer.io. Responsibilities include ensuring production readiness, fostering a collaborative work environment, coaching and developing direct reports, managing performance, and building partnerships with Product Management and Design. Ideal candidate has experience in SaaS product management, strong technical knowledge, and excellent communication skills.

As a Solutions Architect at Customer.io, you will play a crucial role in supporting the sales team by providing technical expertise and solutions to prospective customers. Responsibilities include assisting Account Executives, building proofs of concepts, creating technical sales materials, and ensuring smooth transitions from pre to post-sale. Must have strong communication skills and experience in SaaS or marketing automation.

Lead a team of experienced engineers to enhance the reliability, performance, and scalability of the core product. Drive innovation, optimization, and technical leadership for the flagship product, Journeys.

Manage the engineering squad for a core piece of Customer.io's product focusing on email creation, ensuring scalable and secure solutions, fostering an inclusive work environment, and partnering with Product Management and Design peers.