Conduent
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Benefits at Conduent
Financial + Retirement
401(K)
Employee stock purchase plan
Performance bonus
Child Care + Parental Leave
Childcare benefits
Family medical leave
Office Perks
Commuter benefits
Company-sponsored outings
Fitness stipend
Health Insurance + Wellness
Dental insurance
Disability insurance
Flexible Spending Account (FSA)
Health insurance
Life insurance
Vision insurance
Mental health benefits
Professional Development
Job training & conferences
Tuition reimbursement
Vacation + Time Off
Paid volunteer time
Paid holidays
Paid sick days
Culture
Remote work program
Recently posted jobs
The Customer Experience Associate I at Conduent assesses calls, identifies customer needs, performs call center activities, escalates issues, and provides specialized information in a warm and empathetic manner. They gather information to update databases, explain company policies, and comply with standards.
As a Customer Experience Associate III, you will be supporting clients' customers as the first point of contact, resolving questions and complaints concerning their accounts. Responsibilities include answering inbound calls, responding to inquiries, identifying customer needs, processing transactions, maintaining knowledge of company policies, and providing exceptional service.
This role involves providing document review and data entry support to clients, ensuring accurate processing and exceptional customer service. The position requires a High School Diploma, attention to detail, and the ability to work efficiently in a fast-paced environment.
