Care Experience offers a better view of the patient journey. Just as patients look to their caregivers to monitor wellness and address health issues, clinical staff must listen to the voices of their patients to assess risks and respond accordingly. The Care Experience CRMD platform leverages cognitive computing along with the voice of the patient to map the patient journey and care coordination across the care continuum. The Care Experience open data model draws upon clinical data and subjective patient feedback from multiple sources. In partnership with IBM Watson, advanced algorithms constantly scan and analyze to aggregate and translate patient feedback into actionable analytics. Care Experience user-friendly workfl¬ow tools and role-based analytics, healthcare staff at every level of the organization have the insights they need to take corrective action swiftly and confidently. With Care Experience, the voice of the patient becomes a powerful and effective ally in the delivery of quality care.