BrainPOP
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Seeking a dedicated Customer Support Expert to provide exceptional support to BrainPOP subscribers. Responsibilities include diagnosing technical issues, assisting with product usage questions, and collaborating with internal teams for issue resolution. Requires 2+ years of experience in technical support or customer service roles.
Lead a team of Regional Sales Managers to achieve revenue goals, manage Salesforce, create team environment focused on accountability and skill development, collaborate on opportunity conversion, territory planning, and deal reviews. Quarterly travel required to NYC HQ and regional customer sites.
Director of QA role at BrainPOP overseeing quality assurance of products, leading a team of QA engineers, collaborating with engineering and product teams, and ensuring high code quality and release management. Hybrid role with onsite presence in NYC office and remote work flexibility.