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The Customer Success Operations Lead is responsible for managing and leading a global multi-partner operation to ensure exceptional operational results and customer satisfaction. This includes evaluating performance, identifying trends, and driving continuous improvement through data-driven strategies and collaboration with internal teams.
Manage a multi-partner, fully outsourced, channel-focused customer support operation. Orchestrate and oversee the performance of a large-scale operational function, supporting the activities of specialized customer support agents. Drive performance through data-driven operational excellence and continuous improvement.
As a Senior Data Scientist at Square Banking on the Square Loans team, partner with stakeholders to shape and execute strategies for international lending products. Design and lead A/B testing, influence product roadmap, and own business metrics for measuring success.
Looking for a Consumer Protection Compliance Program Manager to support the consumer protection program. Responsibilities include overseeing compliance with U.S. laws, regulations, identifying risks, and developing solutions. Engage with stakeholders, analyze regulatory changes, and provide guidance on compliance policies.
Critical part of the company's month-end close process, preparing journal entries and balance sheet reconciliations, collaborating with departments, improving business processes, supporting audits, driving change through projects and analyses.
As an Operations Technical Program Manager in the Customer Success team at Square, you will be responsible for ensuring the smooth and efficient running of the global Customer Success organization. Your role will involve working cross-functionally with various teams to improve processes, propose and implement automation, create technical product requirements, prioritize roadmaps, identify execution risks, and manage stakeholders.
Square is seeking a Senior Software Engineer for their Orders Core team to build scalable and resilient solutions for first and third-party customers. Responsibilities include designing and developing Orders API solutions, leading the team, collaborating with other teams, and fostering a positive team culture.
Senior Strategic Sourcing Manager role at Block with a focus on supporting insource-outsource initiatives, strategic planning, contract negotiations, and supplier relationship management. Requires 7+ years of Procurement/Strategic Sourcing experience with expertise in BPO and Professional Services.
Square is looking for an Engineering Manager for the iOS Checkout team to build and roll out new checkout capabilities across the Square ecosystem. Responsibilities include coaching engineers, making strategic product decisions, ensuring engineering quality, and collaborating with product owners and application teams. Requires 5+ years of software development experience and 5+ years of managing mobile engineering teams.
Experiment with state-of-the-art algorithms to improve knowledge retrieval and search efficiency, develop Natural Language Processing and Gen AI models to enhance customer support, collaborate with cross-functional teams, monitor model performance, and prepare reports on trends.
Bitkey, a self-custody Bitcoin wallet, is seeking a Software Engineer, iOS to join their team. Responsibilities include developing a non-custodial, hardware-enabled bitcoin wallet, collaborating with designers and product managers, impacting architecture decisions, and working on features from ideation to maintenance. Qualifications include 3+ years of Swift experience, API design, working in cross-functional teams, interest in Bitcoin, and global-first product development.
Develop and ship a non-custodial, hardware-enabled bitcoin wallet to a global audience. Collaborate with designers and product managers to build user experiences for moving bitcoin on and off Bitkey. Impact architecture and design decisions to ensure successful global scaling. Work with a cross-discipline engineering team on mobile application development and backend services.
As a Senior iOS Software Engineer on the Banking Mobile team at Square, you will design, build, and maintain advanced applications for the iOS platform. Collaborate with cross-functional teams to develop new features for banking products, evaluate and implement new technologies, write clean and efficient code, participate in code reviews, and mentor junior engineers.
Seeking a Deep Learning Research Engineer Intern to work on developing novel deep learning systems and contribute to improving existing models. The role involves working with Research Scientists and Engineers to push the boundaries of AI capabilities. Fully remote position reporting to the Dessa AI Research Lead.
As a Decision Scientist, you will apply data-driven techniques to identify opportunities, participate in project definition, and directly impact business strategy setting outcomes. You will be responsible for implementing and monitoring customer-facing decisions and risk controls, as well as working closely with ML teams to inform model evaluations.
Lead the development of 0 to 1 products and infrastructure for the Cash Commerce team at a financial technology company. Collaborate with cross-functional teams, structure team processes, and lead technical discussions. Requires 10+ years of software development experience and a Bachelor's Degree in Computer Science or equivalent.
Product Manager role focused on serving Home & Repair Services sellers at Square, responsible for developing product strategy, driving product development, and leading cross-functional collaboration to optimize seller experience and alignment with market demands.
Lead the ideation, strategy, design, and implementation of innovative products and infrastructure for the Cash Commerce team at a global financial company. Collaborate with cross-functional teams, support operational excellence, and drive critical technical discussions. Requires 10+ years of software development experience, analytical mindset, and strong collaboration skills.
Principal Front-end Software Engineer responsible for establishing best practices with React, advocating for tooling investments, reviewing technical documents, mentoring engineers, and driving process improvements within the organization.
Lead the ideation, strategy, design, and implementation of 0 to 1 products and infrastructure for the Cash Commerce team at a global fintech company. Collaborate with cross-functional teams to deliver innovative customer experiences and lead technical discussions. Mentor junior engineers and ensure operational excellence in project delivery.
