Benefits at ASM Research

Supports software applications developed and operated by ASM Research, handles user inquiries, performs basic user-problem analyses for the help desk, documents issues, creates incidents, and ensures accurate customer information.

Delivers insights on potential areas of optimization, improvement, and growth. Partners with cross-functional teams to create coordinate data architecture strategies. Responsible for knowledge sharing of Data Analytics best practices to the broader company.

The Cloud Support Engineer will diagnose, mitigate, and escalate system issues in a 24x7 Microsoft Azure environment, ensuring high system/platform availability. Responsibilities include troubleshooting system issues, responding to incident tickets, reviewing system logs, updating knowledge base, and supporting collaboration across teams.