Search the 50 jobs at AHEAD

Seasoned customer facing consultant with established leadership skills directing a diverse team of advisory and delivery talent. Responsibilities include client delivery, business development, and practice development & thought leadership. Qualifications include minimum ten years of experience as a senior IT leader, executive technology consulting experience, and an undergraduate degree in Computer Science or Mathematics.

The Client Operations Specialist at AHEAD is responsible for assisting Client Directors in maintaining client relationships, managing transactions, and ensuring customer satisfaction. This role involves coordinating internal resources, preparing pricing proposals, and developing vendor relationships.

Senior Consultant with over 10 years of experience in executive technology consulting, leading diverse teams in advisory and delivery projects. Skilled in client engagement management, business development, and technology thought leadership. Strong communication, problem-solving, and interpersonal skills with a focus on successful project delivery and client relationships.

Lead a team of developers and engineers to deploy solutions on the Observability and System Administration tooling platforms. Drive the architecture, design, and integration of complex solutions. Provide thought leadership and communicate with internal and external stakeholders to drive innovation and deliver high-impact solutions.

Looking for a Storage Engineer with expertise in designing, deploying, and managing NetApp storage solutions for clients. Responsibilities include configuring protocols, optimizing SAN infrastructure, implementing data protection, and providing technical support. Requires strong experience in NetApp systems and certifications.

A Principal Technical Consultant role at AHEAD involves architecting, designing, developing, and deploying solutions for various technologies. This position requires leadership, mentoring, documentation, and ensuring quality in development efforts. The consultant is expected to have a breadth of knowledge across open-source and cloud technologies, excellent communication skills, and commercial awareness. They lead large engagements with complex customers, drive innovation, and represent AHEAD technically in the community. 25% travel is expected.

Responsible for the design, installation, and maintenance of network equipment. Handling escalations related to incidents, projects, or requests in managed services customer environments. Providing subject matter expertise in incident management, service request management, and change management infrastructure support for all Managed Services customers.

The Technical Account Manager (TAM) is responsible for leading clients through their IT transformation journey, advising on technologies, and ensuring the adoption of services. They act as a customer advocate, develop IT strategies, conduct risk analysis, and assist in technical reporting. Additionally, they focus on integration, automation, and optimization to increase efficiency and productivity.

The Senior Virtualization and Compute Engineer is responsible for managing virtualization and compute products in managed services customer environments. They provide operational support, troubleshoot infrastructure issues, and collaborate with technical teams. A key role in incident management, maintenance, and documentation, they also serve as subject matter experts on virtualization technologies.

The Client Success Manager is responsible for managing customer relationships, ensuring SLAs are met, coordinating contract renewals, and driving process improvements to increase customer satisfaction. They also lead onboarding activities, manage service improvement activities, and communicate with stakeholders. This role requires knowledge of IT Service Management and Project Management principles, excellent communication and leadership skills, and the ability to interact with C-level customer stakeholders.

Seeking a Virtualization Engineer with 3+ years of experience to provide Tier-2 technical support, maintain complex client Horizon/Citrix environments, analyze and resolve VDI platform issues, and ensure client infrastructure is stable and well-documented.

The Tech Team Lead oversees and supervises the Technical Operations team, focusing on ticket coordination, staff progress evaluation, coaching, technical support efficiencies, and client satisfaction. This role requires technical leadership, collaboration with engineering, customers, and onboarding teams, as well as mentoring and cross-training TechOps Administrators. At least five years of engineering or senior infrastructure administration experience is required, along with proficiency in multiple technologies related to network infrastructure and operational administration of various systems.

The Technical Account Manager (TAM) is responsible for leading clients through their IT transformation journey, developing IT strategies, conducting technology research, and acting as a technical advisor during business reviews. This role focuses on customer advocacy, technical inquiries, risk analysis, and promoting client satisfaction and retention.

As a ServiceNow Technical Consultant, you will design, develop, and deploy solutions on the ServiceNow platform, lead project teams, mentor junior staff, and participate in client demos and workshops. You will be a subject matter expert on the ServiceNow platform with strong integration skills and attention to detail.

The Technical Account Manager (TAM) is responsible for leading clients through their IT transformation journey, developing IT strategy, conducting technology research, risk analysis, and promoting customer satisfaction. They act as a technical liaison, assist in technical reporting, and identify cross-selling opportunities.

Responsible for the maintenance and health of storage technologies in managed services environments. Provides operational support, troubleshoots complex infrastructure issues, creates and maintains documentation, serves as a subject matter expert for storage technologies, and communicates with internal teams and customers.

The Sr. Project Manager - Managed Services is responsible for managing complex IT transition and transformation projects for Managed Services. This role involves collaborating with different stakeholders, managing project scope, resources, timelines, and deliverables, ensuring quality standards, and addressing project issues and risks effectively.

The Senior Virtualization and Compute Engineer is responsible for maintaining virtualization and compute products in managed services customer environments. They provide operational support, troubleshoot infrastructure issues, and collaborate with technical teams and vendors. The role also involves maintenance activities, documentation, and participation in on-call rotation.

Responsible for managing storage technologies in managed services customer environments, providing operational support, troubleshooting complex infrastructure issues, and maintaining detailed documentation.

Design, deploy, and manage NetApp storage solutions for clients while ensuring reliability, scalability, and performance. Responsibilities include configuring storage protocols, optimizing SAN Fabric infrastructure, implementing data protection solutions, and collaborating with teams for integration.