The Gogo Business Aviation Billing Operations Analyst is an exciting opportunity to be an impact player on the Finance team! You could be a Bold Problem Solver and subject matter expert within Gogo's billing system, as well as empowered to generate thousands of monthly invoices for Gogo customers.
This position will have the chance to design, test, and implement key billing processes and integrated systems utilized by customers and internal teams. The role will also play a vital part in Gogo's launches of new products and features-capturing stakeholder and customer requirements, executing test cases, and even building new service plans and workflows!
The Billing Operations Analyst is a reporting rock star, creating billing reports and providing expertise in billing data definition and database structure. This individual will also have the opportunity to represent Finance in cross-functional meetings.
COME ON BOARD THE GOGO BUSINESS AVIATION FINANCE TEAM!
How will you make a difference?

• Serve as primary contact for production issues occurring in billing system, and troubleshoot or escalate issues as necessary
• Participate in production support meetings to triage issues related to billing system
• Execute monthly production billing steps, including capture and retention of screenshots & reports for SOX compliance
• Perform monthly pre-billing data validations and collaborate across functions to review & resolve exceptions as they arise
• Manually administer certain non-standard billing items, such as key account promotion/credit incentives and IFE content stick subscriptions
• Maintain existing and set up new service offerings in the product catalog of the billing system
• Implement approved prebilling adjustment requests in the billing system
• Create & update development tickets in collaboration with Cross Functional teams and vendors
• Support SOX compliance activities by obtaining completed, getting approval on, archiving, and working with CRM team to implement billing system access request forms
• Fulfill ad hoc requests for new billing system SQL reports, as well as requests to modify existing SQL reports
• Participate in recurring and ad hoc meetings with internal stakeholders and system vendors to facilitate development on current projects and upcoming billing system upgrade effort
• Participate in product realization testing (PRT) to identify and test billing-impacting features being implemented in other integrated business systems
• Analyze and present Service Credit and Prebilling Adjustment data to internal stakeholders
• Facilitate batch pricing changes on large fleet accounts
• Test key billing process and system changes
• Create and run through test cases in support of the development of new products and services
• Assist with training other departments on system functionality and new reports
• Participate in quarterly development planning sessions with Billing Systems team and vendors
• Ability to make recommendations for improvement on existing processes and systems
• Assist with special projects as needed

Qualifications

• Bachelor's degree or equivalent work experience - Information Systems, Computer Science, Mathematics, Accounting, Finance, or similar
• 2 years' experience working in billing system(s)
• 2 years' experience in writing SQL database queries

Required skills, experience and talents

• Intermediate to advanced Excel skills
• Beginner to intermediate knowledge of SQL language and SQL RDBMS(s)
• Excellence in Data Analysis and Ad Hoc Reporting
• Proficiency with other MS Office products such Outlook, PowerPoint, and Word
• Familiarity with Billing processes
• Experience with common billing system functions, such as: workflow development, payment processing, collections, product catalog configuration, billing runs, invoice generation, tax setup, and reporting
• Proven ability to deliver results in an independent, self-guided work environment
• Proactive, self-directed, and ability to work well under pressure
• Solid work ethic and attention to detail
• Strong problem-solving skills and analytical ability
• Strong interpersonal and written/verbal communication skills
• Flexible and adaptable to changes in priorities and assigned tasks
• Ability to successfully prioritize
• Strong organizational skills
• Ability to meet all required project and billing/month-end close deadlines

Preferred skills, experience and talents

• Familiarity with Accounting and Collections processes
• Experience with CRM software such as Salesforce.com
• Experience with ERP software such as Business Central
• Familiarity with data visualization software such as Tableau
• Familiarity with cloud computing software such as AWS
• Experience with development/ticketing related software such as: JIRA, Miro, and VersionOne
• Experience in applying process improvement methodologies
• Experience with collections software
• Experience with usage processing software
• Experience with payment gateways such as Authorize.net

We love work-life balance as much as you do! Gogo Business Aviation is a place that values our employees' time both in and out of the office. Our employees enjoy a hybrid in-office and work-from-home environment designed to give you the flexibility and space to collaborate with your team effectively while building the strong relationships that are a hallmark of our culture.
Equal Pay Disclosure(s)
Base Pay:
68,800.00 - 86,000.00 USD Annual
Target Annual Short-Term Incentive:
Bonus Plan at 5% (% of Annualized Base Pay)
Eligible for Incentive Stock Program:
Yes
Benefits:
Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).