Search the 206 jobs at Sutherland

Fielding questions regarding billing, cancellations, product upgrades, and selling services for the mobility aspect of the business. Handling a high volume of inbound calls and providing excellent customer service.

As an Operational Risk Analyst, responsibilities include identifying process gaps, achieving quality goals, preparing reports, and facilitating call calibration sessions. Qualifications include a minimum of 4 years of experience, good verbal and written English skills, analytical skills, and knowledge of MS Office. Desirable qualifications include auditing experience and risk management exposure.

Join Sutherland as a HR Back-office administrator with French proficiency. Process HR queries, manage reports, prioritize tasks, communicate effectively, and maintain company standards. Enjoy benefits like permanent contract, health insurance, work-life balance, paid leave, wellness activities, and career growth opportunities.

Back-office Coordinator role involving moderating content and email interactions, requiring proficiency in Spanish and English communication, multitasking abilities, attention to detail, and collaborative problem-solving approach.

Take high volume of inbound customer calls, update customer details, resolve problems, liaise with other departments, achieve metrics and goals.

Customer Service Consultant responsible for answering inbound calls, providing exceptional customer service, responding to inquiries, processing payments, and up-selling customers to new products or services.

Seeking motivated individuals to join as Tier 2 Technical Support Advisors for a global IT online protection product leader. Responsibilities include providing customer support for accounts, subscriptions, and technical issues. Requirements include excellent French and English skills, customer service experience, and intermediate technical knowledge.

Lead technical training by creating and delivering soft & technical skills training materials. Provide coaching and feedback to trainees to enhance performance metrics. Maintain communication with clients and team members to meet company expectations. Facilitate various training programs and oversee new hire progression.

As a Trainer at Sutherland Global Services, you will deliver and evaluate soft & technical skills training on all aspects of client training. Responsibilities include creating training materials, facilitating new hire training, providing feedback to trainees, and overseeing new hire progression. The successful candidate will have a Bachelor's degree, 2-3 years of training experience, excellent communication skills, and proficiency in Microsoft Office applications.

Organized and reliable Admin Specialist needed to manage office operations including database maintenance, janitorial services, meeting room bookings, food ordering, pantry management, vendor coordination, inventory, and clerical tasks. Must have strong communication skills, be resourceful, reliable, and proficient in MS Office. Flexible hours required.

The Office Administration role at Sutherland involves managing operating expenses, janitorial services, meeting rooms, office equipment, food quality, and more. Responsibilities also include coordinating with vendors, handling phone inquiries, and managing office supplies inventory. The ideal candidate should have strong communication skills, problem-solving abilities, and proficiency in MS Office.

Seeking dynamic individuals with strong communication and problem-solving skills to support sales and marketing efforts for the largest social media company. Responsibilities include building rapport with business owners, providing solutions, and meeting client needs. Competitive pay with bonus opportunities and benefits provided.

The Associate - Infrastructure role involves supporting and maintaining technological and security infrastructure, resolving incidents and service requests, collaborating with team members, and staying up to date with technology items and configuration.

Seeking a Team Leader for the Pioneer Sports Streaming Account at Shaw site. Responsibilities include overseeing and developing Customer Care, monitoring email/call volume, assisting in goal-setting practices, and collaborating with the Training department. Qualifications include a Bachelor's or Associate Degree, experience in team management, knowledge in sports streaming services, leadership skills, and ability to work onsite in Shaw.

Monitor queues in real-time, call out risks to meeting KPIs, extend support to floor supervisors, prepare performance analysis reports, strengthen relationships with Ops MOD

Monitoring queues in real-time, identifying risks to meeting KPIs, making real-time call outs on performance, preparing performance analysis reports, and strengthening relationships with consultants.

Join Sutherland Bulgaria as an International Customer Service Professional supporting Spotify through email and messaging. Utilize your Arabic and English language skills to assist with customer inquiries and troubleshooting. Enjoy a supportive work environment with great benefits and opportunities for career advancement.

As a Training Supervisor, oversee new hire, progression, and enhancement training. Responsibilities include supervising training delivery, coaching trainers, analyzing KPI performance, creating action plans for improvement, facilitating various types of training, providing feedback, and resolving issues.

The Team Leader will oversee, coach, and develop Customer Care to respond to inquiries, resolve issues, and maintain resolution quality. They will also assist in goal-setting practices, handle escalated calls, and collaborate with the Training department.

The Manager - Research role involves developing and implementing an effective enterprise-wide strategy for maximizing the value of market research offerings, with a focus on sales success in strategic research and advisory solutions. Responsibilities include account management, revenue operations, and maintaining competitive knowledge.