Search the 7 jobs at Guideline

Act as a first point of contact for clients, support Customer Support team with special projects, manage organization of product tools, maintain internal team tools, ensure smooth processing of workflows, drive exceptional standards for operations, support collaborative communication with teams.

Guideline is looking for a Staff Full Stack Engineer to join their engineering team. The engineer will work on scoping projects, designing systems architecture, building software solutions, and automating tasks. They are seeking someone with 6+ years of experience in building consumer-facing software products, expertise in backend languages like Ruby or Python, proficiency in React, and experience with modern databases, APIs, and distributed systems.

Tier-3 Senior Support Engineer role at Guideline, responsible for escalation support, technical issue resolution, and developing solutions. Requires 5+ years of experience in technical support or development, Bachelor's in Computer Science, and strong troubleshooting skills in various technical areas.

Guideline is seeking a Staff Software Engineer to integrate generative technologies into their platform and workflows, collaborate with leaders to identify opportunities, and develop production-ready offerings.

Seeking a Manager on the Customer Success team to oversee a group of Enterprise Relationship Managers. Responsibilities include managing the team, reporting key client metrics, handling client escalations, and improving client experience. Requires 6+ years of client-facing experience, 3+ years of team management experience, data analysis skills, proficiency in Salesforce, and a Bachelor's degree. Competitive salary range and benefits package offered.

As the Director of DevOps at Guideline, you will lead the management of technology infrastructure, DevOps personnel, and security standards. Your responsibilities include implementing automation tools, driving adoption of SCM and CI/CD processes, managing development environments, and recruiting and developing talent for the DevOps team. You will collaborate with development teams to drive continuous improvement and automation. This role requires 7+ years of experience in software development, DevOps, and configuration management, along with expertise in CI/CD pipelines, Docker, Kubernetes, Terraform, and Ansible.

The Sales Development Representative will engage and educate prospective clients to identify sales qualified leads. They will work to expand the company's retirement platform's reach by presenting solutions to small business owners and large companies.