Director of Customer Success salary in US
Average Base Salary in US
$133,342
$27,180
Additional Cash Compensation
$160,522
Total Compensation
Median: 125,000
Min: $51K
Max: $330K
How Much Does a Director of Customer Success Make in US?
The average salary for a Director of Customer Success in US is $133,342. The average additional cash compensation for a Director of Customer Success in US is $27,180. The average total compensation for a Director of Customer Success in US is $160,522. Director of Customer Success salaries are based on responses gathered by Built In from anonymous Director of Customer Success employees in US.
You earn than the average Director of Customer Success in US
Director of Customer Success
Account Executive Account Manager Accountant Analytics Manager Android Developer Art Director Associate Product Manager Automation Engineer Brand Manager Budget Analyst Business Analyst Business Development Manager Business Development Representative Business Intelligence Analyst Business Intelligence Developer Business Intelligence Manager CCO (Chief Creative Officer) CFO (Chief Financial Officer) Chief Information Officer Chief People Officer CIO (Chief Information Officer) Client Success Manager CMO (Chief Marketing Officer) Community Manager Content Manager Content Marketing Manager Content Strategist Controller COO (Chief Operating Officer) Copywriter CPO (Chief Product Officer) Creative Chief Officer Creative Director CRO (Chief Revenue Officer) CTO (Chief Technology Officer) Customer Support Manager Customer Support Rep Data Analyst Data Architect Data Engineer Data Engineering Manager Data Scientist Database Administrator Design Director Desktop Support DevOps Engineer Digital Marketing Manager Director of Analytics Director of Customer Success Director of Marketing Director of Operations Director of Product Management Director of Product Marketing Director of Software Engineering Editor Email Marketing Manager Engineering Manager Event Planner Finance Director Financial Analyst Front End Developer Game Developer Hardware Engineer HR Coordinator HR Director HR Manager HR Specialist Implementation Manager Implementation Specialist Inside Sales Manager Inside Sales Representative iOS Developer Junior Business Analyst Junior Data Analyst Junior Data Scientist Junior Software Engineer Lead Software Engineer Machine Learning Engineer Marketing Associate Marketing Coordinator Marketing Manager Marketing Operations Manager Office Manager Operations Associate Operations Manager Principal Software Engineer Product Analyst Product Designer Product Manager Product Marketing Manager Product Owner Project Coordinator Project Manager Public Relations Manager Public Relations Specialist QA Analyst QA Engineer QA Manager Recruiter Sales Development Representative Sales Director Sales Engineer Sales Manager Sales Operations Analyst Sales Operations Manager Salesforce Developer Scrum Master Security Engineer Senior Accountant Senior Business Analyst Senior Data Analyst Senior Data Engineer Senior Data Scientist Senior Financial Analyst Senior Marketing Manager Senior Product Manager Senior Product Marketing Manager Senior Project Manager Senior Recruiter Senior Software Engineer Senior Technical Writer Senior UI Designer Senior UX Designer SEO Manager SEO Specialist Site Reliability Engineer Social Media Manager Software Engineer Software Test Engineer Systems Engineer Technical Product Manager Technical Project Manager Technical Recruiter Technical Support Technical Writer UI Designer UX Designer UX Researcher Vice President of Care Vice President of Engineering Vice President of Finance Vice President of Human Resources Vice President of Marketing Vice President of Operations Vice President of People Vice President of Product Vice President of Sales Vice President of Talent Acquisition Visual Designer
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Director of Customer Success jobs in US

We are looking for a Director of Customer Success to join our team at Snapsheet!
As a Director of Customer Success, you leverage the combination of Snapsheet’s proprietary technology and superior Customer Success teams to provide a best in class claims experience for our clients and their customers. As a Director you partner with key stakeholders in operations and account management to build a strategy to drive customer conversion and client

Director of Customer Success Operations
+50
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.
We have teams across the world, including the US, Canada

Director of Global Customer Success
+33
Hello 👋!
We make Octopus Deploy.
We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises.
🐙350,000+ people use Octopus Deploy.
🐙600,000+ virtual machines run our Tentacle agent.
🐙150,000,000+ deployments to date.
🐙90% support emails answered in two hours or less.
🐙Over 25,000 companies use Octopus Deploy, including (curious? check this out)
Octopus

Director of Global Customer Success
+33
Hello 👋!
We make Octopus Deploy.
We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises.
🐙350,000+ people use Octopus Deploy.
🐙600,000+ virtual machines run our Tentacle agent.
🐙150,000,000+ deployments to date.
🐙90% support emails answered in two hours or less.
🐙Over 25,000 companies use Octopus Deploy, including (curious? check this out)
Octopus

About the Role:
Reporting to the VP, Customer Success, the incoming Director, Customer Success is responsible for operationalizing and enhancing the customer post-sale experience. Your team’s objectives are to drive customer health and retention by aligning Lattice’s offerings to our customer’s business needs. You will refine processes and work collaboratively within Lattice to drive continuous improvement.
Check out what our CX team is up to here

Founded in 2012 and named to the Inc. 5000 for the past four consecutive years, RedShelf is an award-winning EdTech company focused on helping organizations transition effortlessly to more affordable and efficient digital textbooks and learning content. Partnering with thousands of publishers, nearly half of all U.S. colleges, and countless businesses, we provide leading-edge digital course materials and an end-to-end Content Delivery System for

Director of Customer Growth & Success
+14
The soul of Double Good lies in the mission of creating and sharing joy. Our digitally-native fundraising platform is built on the idea that connecting with supporters should be simple, approachable and effective. Our user experience, coupled with our handcrafted ultra-premium popcorn, empowers organizations to do more of what they love. The funds raised go on to relieve the high costs of education, extra-curricular activities, community
Director of Customer Success Salary ranges
The most common Director of Customer Success salary in US is between $130k - $140k.
Average Director of Customer Success Salary by Company Size
People with the job title Director of Customer Success make the most at companies with 1,000+ employees, earning $151,381 on average.
Director of Customer Success Salary by gender
The average Director of Customer Success salary for women is $125,473 and the average Director of Customer Success salary for men is $134,079.
Director of Customer Success Salary by Years of Experience
The average salary for a Director of Customer Success with 7+ years of experience is $133,908. The average salary for <1 year of experience is $137,500.
Average Sales salaries in US
Job Title | Average Salary | Salary Range |
---|---|---|
Customer Support Rep | $52,709 | Min: $36K Max: $129K |
Inside Sales Representative | $54,473 | Min: $36K Max: $150K |
Business Development Representative | $57,128 | Min: $36K Max: $200K |
Sales Development Representative | $57,881 | Min: $35K Max: $165K |
Sales Operations Analyst | $69,716 | Min: $37K Max: $215K |
Account Manager | $79,378 | Min: $40K Max: $230K |
Inside Sales Manager | $83,090 | Min: $41K Max: $205K |
Client Success Manager | $87,130 | Min: $39K Max: $250K |
Account Executive | $91,475 | Min: $37K Max: $300K |
Sales Manager | $101,554 | Min: $40K Max: $290K |
Business Development Manager | $101,599 | Min: $40K Max: $285K |
Sales Operations Manager | $105,002 | Min: $40K Max: $210K |
Sales Engineer | $125,442 | Min: $55K Max: $305K |
Director of Customer Success | $133,342 | Min: $51K Max: $330K |
Sales Director | $147,199 | Min: $57K Max: $300K |
Vice President of Sales | $204,986 | Min: $140K Max: $450K |
CRO (Chief Revenue Officer) | $235,024 | Min: $100K Max: $450K |
Skills that affect Director of Customer Success salaries in US
1
Account Management Ops
1% have this skill
2
Account Development
1% have this skill
3
Account Management
0% have this skill
4
Customer Support
0% have this skill
5
Customer Relationship Management
0% have this skill
6
Client Relations
0% have this skill
Recent Director of Customer Success salaries in US
$175,000
Yearly Salary
A Sr Director, Customer Success reported a yearly salary of $175,000 with +$65,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
Remote
5-10 Reports
$195,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $195,000 with +$40,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Remote
>10 Reports
$147,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $147,000
7+ Years of Experience
Female
51-200 Employees
Remote
$180,000
Yearly Salary
A Sr. Director Customer Success reported a yearly salary of $180,000 with +$20,000 in additional cash compensation
< 1 Year of Experience
Female
11-50 Employees
Boston, MA
$169,000
Yearly Salary
A Dir. of Process & Project Opt. reported a yearly salary of $169,000 with +$33,800 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Atlanta, GA
$180,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $180,000 with +$40,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Remote
$170,000
Yearly Salary
A Client Account Director reported a yearly salary of $170,000 with +$34,000 in additional cash compensation
5-7 Years of Experience
Prefer not to say
51-200 Employees
Chicago, IL
$105,000
Yearly Salary
A Sr. Director, Client Services reported a yearly salary of $105,000 with +$25,000 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
Los Angeles, CA
$200,000
Yearly Salary
A Head of Customer Success reported a yearly salary of $200,000
7+ Years of Experience
Female
11-50 Employees
New York City, NY
$160,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $160,000
7+ Years of Experience
Female
11-50 Employees
Austin, TX
Frequently Asked Questions
Q.
A.
A director of customer success manages customer success managers and representatives while developing strategies to retain and grow the customer base and contribute to company profits.
Q.
How to become a director of customer success?
A.
Directors of customer success typically have a bachelor’s degree in business administration, marketing or a related field. Most directors of customer success have around eight to 10 years of experience in the field and a few years of experience managing people.
Q.
How much does a director of customer success make?
A.
The salary range for a director of customer success is $51K-$330K.