Director of Customer Success salary in US

Average Base Salary in US

$133,342
$27,180
Additional Cash Compensation
$160,522
Total Compensation
Median: 125,000
Min: $51K
Max: $330K

How Much Does a Director of Customer Success Make in US?

The average salary for a Director of Customer Success in US is $133,342. The average additional cash compensation for a Director of Customer Success in US is $27,180. The average total compensation for a Director of Customer Success in US is $160,522. Director of Customer Success salaries are based on responses gathered by Built In from anonymous Director of Customer Success employees in US.

Director of Customer Success
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Director of Customer Success jobs in US

Director of Customer Success

Chicago, IL
3 weeks ago
We are looking for a Director of Customer Success to join our team at Snapsheet! As a Director of Customer Success, you leverage the combination of Snapsheet’s proprietary technology and superior Customer Success teams to provide a best in class claims experience for our clients and their customers. As a Director you partner with key stakeholders in operations and account management to build a strategy to drive customer conversion and client

Director of Customer Success Operations

New York City, NY
2 weeks ago
$140,000 - $170,000
Annually
If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too. We have teams across the world, including the US, Canada

Director of Global Customer Success

Remote (within USA)
1 week ago
$170,000 - $200,000
Annually
Hello 👋!  We make Octopus Deploy. We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises. 🐙350,000+ people use Octopus Deploy. 🐙600,000+ virtual machines run our Tentacle agent. 🐙150,000,000+ deployments to date. 🐙90% support emails answered in two hours or less. 🐙Over 25,000 companies use Octopus Deploy, including (curious? check this out) Octopus

Director of Global Customer Success

Remote
1 week ago
$170,000 - $200,000
Annually
Hello 👋!  We make Octopus Deploy. We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises. 🐙350,000+ people use Octopus Deploy. 🐙600,000+ virtual machines run our Tentacle agent. 🐙150,000,000+ deployments to date. 🐙90% support emails answered in two hours or less. 🐙Over 25,000 companies use Octopus Deploy, including (curious? check this out) Octopus

Director of Customer Success

Remote
5 days ago
$63,337 - $211,116
Annually
About the Role: Reporting to the VP, Customer Success, the incoming Director, Customer Success is responsible for operationalizing and enhancing the customer post-sale experience. Your team’s objectives are to drive customer health and retention by aligning Lattice’s offerings to our customer’s business needs. You will refine processes and work collaboratively within Lattice to drive continuous improvement. Check out what our CX team is up to here

Director of Customer Success

Chicago, IL
3 weeks ago
Founded in 2012 and named to the Inc. 5000 for the past four consecutive years, RedShelf is an award-winning EdTech company focused on helping organizations transition effortlessly to more affordable and efficient digital textbooks and learning content. Partnering with thousands of publishers, nearly half of all U.S. colleges, and countless businesses, we provide leading-edge digital course materials and an end-to-end Content Delivery System for

Director of Customer Growth & Success

Chicago, IL
5 months ago
The soul of Double Good lies in the mission of creating and sharing joy. Our digitally-native fundraising platform is built on the idea that connecting with supporters should be simple, approachable and effective. Our user experience, coupled with our handcrafted ultra-premium popcorn, empowers organizations to do more of what they love. The funds raised go on to relieve the high costs of education, extra-curricular activities, community

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in US is between $130k - $140k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 1,000+ employees, earning $151,381 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $125,473 and the average Director of Customer Success salary for men is $134,079.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $133,908. The average salary for <1 year of experience is $137,500.

Average Sales salaries in US

Job TitleAverage SalarySalary Range
Customer Support Rep$52,709
Min: $36K
Max: $129K
Inside Sales Representative$54,473
Min: $36K
Max: $150K
Business Development Representative$57,128
Min: $36K
Max: $200K
Sales Development Representative$57,881
Min: $35K
Max: $165K
Sales Operations Analyst$69,716
Min: $37K
Max: $215K
Account Manager$79,378
Min: $40K
Max: $230K
Inside Sales Manager$83,090
Min: $41K
Max: $205K
Client Success Manager$87,130
Min: $39K
Max: $250K
Account Executive$91,475
Min: $37K
Max: $300K
Sales Manager$101,554
Min: $40K
Max: $290K
Business Development Manager$101,599
Min: $40K
Max: $285K
Sales Operations Manager$105,002
Min: $40K
Max: $210K
Sales Engineer$125,442
Min: $55K
Max: $305K
Director of Customer Success$133,342
Min: $51K
Max: $330K
Sales Director$147,199
Min: $57K
Max: $300K
Vice President of Sales$204,986
Min: $140K
Max: $450K
CRO (Chief Revenue Officer)$235,024
Min: $100K
Max: $450K

Skills that affect Director of Customer Success salaries in US

1
Account Management Ops
1% have this skill
2
Account Development
1% have this skill
3
Account Management
0% have this skill
4
Customer Support
0% have this skill
5
Customer Relationship Management
0% have this skill
6
Client Relations
0% have this skill

Recent Director of Customer Success salaries in US

$175,000
Yearly Salary
A Sr Director, Customer Success reported a yearly salary of $175,000 with +$65,000 in additional cash compensation
7+ Years of Experience
Female
11-50 Employees
Remote
5-10 Reports
$195,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $195,000 with +$40,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Remote
>10 Reports
$147,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $147,000
7+ Years of Experience
Female
51-200 Employees
Remote
$180,000
Yearly Salary
A Sr. Director Customer Success reported a yearly salary of $180,000 with +$20,000 in additional cash compensation
< 1 Year of Experience
Female
11-50 Employees
Boston, MA
$169,000
Yearly Salary
A Dir. of Process & Project Opt. reported a yearly salary of $169,000 with +$33,800 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Atlanta, GA
$180,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $180,000 with +$40,000 in additional cash compensation
7+ Years of Experience
Male
51-200 Employees
Remote
$170,000
Yearly Salary
A Client Account Director reported a yearly salary of $170,000 with +$34,000 in additional cash compensation
5-7 Years of Experience
Prefer not to say
51-200 Employees
Chicago, IL
$105,000
Yearly Salary
A Sr. Director, Client Services reported a yearly salary of $105,000 with +$25,000 in additional cash compensation
5-7 Years of Experience
Male
51-200 Employees
Los Angeles, CA
$200,000
Yearly Salary
A Head of Customer Success reported a yearly salary of $200,000
7+ Years of Experience
Female
11-50 Employees
New York City, NY
$160,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $160,000
7+ Years of Experience
Female
11-50 Employees
Austin, TX

Frequently Asked Questions

Q.

What does a director of customer success do?

A.
A director of customer success manages customer success managers and representatives while developing strategies to retain and grow the customer base and contribute to company profits.
Q.

How to become a director of customer success?

A.
Directors of customer success typically have a bachelor’s degree in business administration, marketing or a related field. Most directors of customer success have around eight to 10 years of experience in the field and a few years of experience managing people.
Q.

How much does a director of customer success make?

A.
The salary range for a director of customer success is $51K-$330K.
Salaries//Sales//Director of Customer Success