"Be more data-driven!" That's the mantra from the senior bosses, but what does it mean?
Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data.
Becoming data-driven isn't about using data--it's about using data correctly.
This learning series helps Customer Success Operations, Customer Operations, Customer Success leaders, and business analysts learn and apply practical statistics in real-world Customer Success applications.
You'll learn how to:
Track churn accurately
Analyze NPS and CSAT in new ways
Construct predictive customer health dashboards
Forecast renewal revenue with precision
Improve your processes
As a result, you'll facilitate better decisions and improve operational performance.
This course features downloadable exercises in Excel to practice applying the concepts, quizzes to reinforce learning, and a valuable CSMath Handy Equations and Procedures Guide for using your new skills on the job.
Who this course is for:
- Customer Success Operations
- Customer Success leaders (CCOs, VPs, Directors)
- Customer Operations