Sep 21, 2021
The overwhelming majority of raw customer feedback is noise consisting of random, misguided or misaligned suggestions that will make your product worse.
May 25, 2021
When taken out of the context of a specific company, the notion of “A” vs. “B” players is seriously flawed and counterproductive.
Mar 02, 2021
To succeed, companies need to gain foresight by collecting and optimizing leading — not lagging — indicators.