Co-Founder and VP of Product at Feedback Loop
Co-founder and VP of product at Feedback Loop.
The overwhelming majority of raw customer feedback is noise consisting of random, misguided or misaligned suggestions that will make your product worse.
When taken out of the context of a specific company, the notion of “A” vs. “B” players is seriously flawed and counterproductive.
To succeed, companies need to gain foresight by collecting and optimizing leading — not lagging — indicators.
