By concealing the true status of a project, you shut down assistance from colleagues and set them up to escalate false information up the chain of command.
If properly managed, the people who express the most anger can become your biggest and most vocal supporters, often helping to convert others into supporters.
While project managers focus on the technical aspects of delivering a change — such as budget, scope and timeline — change managers focus on the people affected.
By creating or purchasing self-service tools, your IT department can decrease the cost of operation, lower queue times and increase customer satisfaction.
