Jennifer Lee is the president and chief operating officer at Intradiem. She has 20 years’ experience in the contact center industry with more than 15 years as a people leader. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. As chief operating officer, Jennifer leads Intradiem’s Product Management, Product Marketing, Marketing, and Customer Success teams. Before this role, she served as chief strategy officer and led the customer success organization.