As social media companies increasingly take on the role of free speech arbiters, they need to ensure their policies offer transparency and the types of checks and balances government relies on.

To untangle the Gordian Knot in which the public and social media are ensnared, we need to radically rethink these companies’ structures.

Trust and Safety is a vital part of making a better technological ecosystem, but the field lacks a clear entry point and career path. Here’s some advice for getting into this growing area.

Social media companies often try to fix problems with clever engineering, but their solutions rarely understand why the public is upset. That disconnect is a huge problem.

The conception of social media companies as platforms allows them to skirt responsibility. To change that, we need to change how we talk about them.

The metaverse has recently gained purchase in the popular imagination. But is anyone going to want to use it?

The tech industry's tendency to treat people as “users” rather than human beings is the source of myriad problems. HX strives to change that.

As social media continues to grow, it will eventually enter a tipping point in which there are more dead than living users on the platforms. To avoid traumatizing users, these companies need to think carefully about how to handle accounts of the deceased.

To minimize technology’s collateral damage, we need to change the types of individuals we recruit for the field.

Algorithmic curation is a useful solution that wrangles the massive amount of content on the web into a manageable format. But it comes with costs, and we need to think seriously about its effects on individuals and society at large.

Right now, social media rewards impulsive, reactive behaviors. FrictionTech can make it better.

A smart picture frame might contain lessons for making a better social media world.