CS Chan
CEO and co-founder at Steed Technology

CEO and co-founder of Steed Technology, an edtech company in Taiwan focused on building practical skills for the 21st-century worker.

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A performer stands onstage in front of an empty theatre
A disconnect often exists between the teams that package data and the clients that use it. Odd as it may sound, a role-playing exercise can bridge that gap.
Drafting a set of values that you want to guide your company is the easy part. So, how do you get your employees to actually practice those values in their day-to-day?
Answering ad-hoc support questions is a major part of being a team manager or a customer service representative. But what can you do when people still walk away dissatisfied even if you’ve answered all their questions?