A disconnect often exists between the teams that package data and the clients that use it. Odd as it may sound, a role-playing exercise can bridge that gap.

Drafting a set of values that you want to guide your company is the easy part. So, how do you get your employees to actually practice those values in their day-to-day?

Answering ad-hoc support questions is a major part of being a team manager or a customer service representative. But what can you do when people still walk away dissatisfied even if you’ve answered all their questions?