Adjunct Professor of Marketing and Head of Research at INSEAD and Valuecreator
Expertise: Customer success, product, business strategy and marketing
Christoph Senn is an adjunct professor of marketing at INSEAD, one of the world’s leading and largest graduate business schools. He is also Codirector of the INSEAD Marketing & Sales Excellence Initiative (MSEI). He frequently works with leading companies, including BASF, Coca-Cola, General Electric, Hoffmann-LaRoche, Konica Minolta, Maersk, Microsoft, Otis, Pfizer, Schindler, Sonos, Vodafone, and many more. He is also Chairman of boutique consultancy AMC and the founder and CEO of Valuecreator, a software startup advancing the practice of value co-creation.
Mehak Gandhiis the head of research at Valuecreator, where she designs and implements B2B growth accelerator programs and next-generation sales organization strategies. She has conducted research and training programs with leading global companies including Allianz, Konica Minolta, Maersk, Schneider Electric, Sennheiser, Schindler, Thermo Fisher Scientific, VAT and WMF/Schaerer.
A product-centric mindset may help drive innovation, but it can also end up creating a disconnect between buyers and the product. Here’s why it’s time to try a customer-centric approach.