Social Media Customer Service Specialist

What Is MyBambu?
MyBambu is a financial institution delivering the first all in one mobile digital banking solution targeting the Hispanic unbanked and underbanked population. The mission of MyBambu is to promote financial inclusion to the unbanked and underbanked by providing an array of financial solutions delivered via mobile devices. We give an overlooked audience a convenient, safe, and cost-effective way of managing their finances. MyBambu's objective is to promote financial literacy and access to unbanked/underbanked individuals, who have previously been left behind. In 2020, we were honored to be recognized as FIS's Impact Award winner for innovation in the next frontier of the Modern Banking Platform. We've fostered a company culture that empowers people to do the most defining work in their career offering an environment that's made up of a passionate and goal-oriented team.
MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm work authorization. Find out more information: E-Verify Participation Poster or Right to Work Poster .
Your Opportunity:
The impact that you can have at MyBambu is powerful. We're looking for someone who's eager to take on a meaningful role in the success of MyBambu on a massive scale. Someone who takes works seriously, but also isn't afraid to have some fun either. Someone who's ready to take MyBambu-and their career-to the next level.
This is a full-time position reporting to the Social Media Customer Service Manager. The Social Media Specialist acts as part of an in-house marketing team to cultivate a social media following and promote the company's brand. They use posts, comments, and replies to engage with their audience and develop a relatable company voice. They also monitor online posts that mention the company so they can mediate the impact of negative reviews and share positive testimonials with their current following to strengthen customer relationships. Most importantly, they answer all questions and concerns that are received via MyBambu social media platforms.
Job Responsibilities:

• Responds to direct messages in multiple social media platforms.
• Communicate and collaborate across departments as needed.
• Follow up cases created in Salesforce.
• Bilingual communication.
• Social Media: The ability to use social media to maintain or build a brand is necessary for this role. Maintain a healthy communication with our clients by responding to posts and comments while addressing concerns and creating trust throughout all our social platforms.
• Communication: Great verbal and written communication skills are essential for this occupation. All communication must be proficient in two languages Spanish and English to hit target demographic.
• Technology: In this role a tech savvy mindset will be your greatest asset of all time. Basic knowledge of Salesforce, Social Studio, Excel, and CRM tools.
• Research: Learning on social media trends, identifying new social media tools and finding real-time online conversations are necessary. Basic analytical and data gathering skills.
• Time Management:The skill of organizing tasks to meet deadlines is essential for this roll. Each day will have a timeframe and a deadline. How you manage your time will directly affect how you meet your deadlines as these platforms are 24-hour revolving door.
• Creativity:Basic WordPress, Photoshop.

Skills & Abilities:

• Comfort dealing with ambiguity and the ability to work independently.
• Ability to communicate effectively with individuals and groups, both in writing and verbally.
• Strong ability to multi-task and prioritize.
• Available on weekends and evenings in extraordinary cases.
• Fast learner who is self-motivated and makes well-informed decisions.
• Flexible to changing demands to meet the needs of management and the company.
• Basic knowledge working within Salesforce, Excel, Social Studio and Microsoft Office Suite.

Job Requirements:

• Bilingual in Spanish.
• Minimum of High School Diploma or equivalent.
• One years' experience in customer service, preferably in social media customer engagement.
• Managing multiple platforms such as, Instagram, Facebook, Twitter, and YouTube, etc.
• One (1) year Preferred, experience with Salesforce.
• Knowledge of content management systems and email marketing best practices.
• Capable of helping in all operations as needed within any specific department.
• Basic fluency of excel formulae and functions.
• Maintains all work organized, accurate, and detail oriented.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

MyBambu Benefits:

• Excellent medical coverage.
• Fifteen (15) days of Paid Time Off.
• Seven (7) days of Paid Holidays.
• Our small family corporate culture.