QA Analyst, Video

About GameChanger:

We believe in the life-changing impact youth sports have on and off the field because they encourage leadership, teamwork, responsibility, and confidence—important life lessons that have the power to propel our youth toward meaningful futures. We recognize that without coaches, parents, and volunteers, organized youth sports could not exist. By building the first and best place to experience the youth sports moments important to our community, we are helping families elevate the next generation through youth sports.

So if you love sports and their community-building potential, or building cool products is your sport, GameChanger is the team for you. We are a remote-first, dynamic tech company based in New York City, and we are solving some of the biggest challenges in youth sports today.

The Position: 

GameChanger users already live stream and watch millions of hours of youth sporting events and clips using the GameChanger app, and we're looking for a QA Analyst for our new Video Product Team. While we’ve had teams build video functionality, this team will be dedicated to video - owning our video pipeline end to end, evolving our live streaming and post-game video capabilities for users, simplifying the developer experience for product teams that are integrating video into our apps, and ensuring we have a scalable and resilient platform to handle millions of streams and hundreds of millions of highlight clips annually.

As the Video Team’s QA Analyst, you will play a pivotal role within the cross-functional Product Team, guaranteeing that our iOS, Android, and web applications consistently uphold our exacting quality standards. Your primary responsibility will involve validating and verifying the functionality of app features across various platforms and devices while monitoring and reporting on key performance metrics. Beyond ensuring quality, you will actively collaborate with the engineering team to actualize the team's vision. This is a full time position within GameChanger’s Engineering Department, and can be located either at our headquarters in NYC or remotely throughout the US.

Check out some of our current video capabilities at https://gc.com/live-video

What You’ll Do:

• Collaborate with Engineering, Design and Product Management teams to ensure mobile apps / web releases go smoothly

• Coordinate with other QA Analysts, QA Leads, and Release Manager

• Contribute to planning sessions and provide testing effort estimates

• Anticipate and proactively mitigate potential risks

• Develop and execute test plans and test cases for new features 

• Validate and verify functionality of features across various platforms and devices to ensure smooth user experience

• Advise automation test strategy

• Monitor, collect and analyze key performance metrics related to app features

• Document issues using a bug-tracking system

• Manage and improve test/release processes within product team

• Execute, improve and expand our regression test coverage

• Triage bugs and identify risks 

• Triage CX tickets and perform investigation

• Communicate issues found, concerns, and feedback back to the team 

Who You Are:

• Proven experience in software testing, particularly with a focus in live and VoD streaming workflows and exposure to a wide breadth of video technologies around mobile broadcast, ingest, storage, playback, and related systems at scale

• Meticulous attention to detail and precision, adept at isolating issues and identifying steps to reproduce them accurately

• Ability to navigate big picture system context as well as delve into the specific details of its functionalities

• Experience collaborative debugging and troubleshooting with engineering team members

• Sound judgment and problem-solving abilities

• Self Starter

• Experience testing on web, iOS/Android mobile native apps, as well as backend experience, server-side testing, database systems testing

• Excellent communication skills and excels in fostering collaborative relationships within cross-team cultures

• Strong technical understanding, as well as the ability to learn new software/technologies

• Ability to trade off getting tasks done with stepping back to see the big picture

• 1 - 5 years of experience as a QA Analyst or a similar role

• Experience with Test Case Management and Bug Tracking software 

• Experience using Google Analytics and Looker

• Test automation experience is a plus 

• Startup experience is a plus

• Github experience is a plus

• Knowledgeable about sports rules and statistics for popular sports in the US, such as baseball, softball, basketball, soccer is a plus

Perks:

• Work remotely throughout the US* or from our well-furnished, modern office in Manhattan, NY.

• Unlimited vacation policy.

• Paid volunteer opportunities.

• WFH stipend - $500 annually to make your WFH situation comfortable.

• Snack stipend - $60 monthly to have snacks shipped to your home office.

• Full health benefits - medical, dental, vision, prescription, FSA/HRA., and coverage for family/dependents.

• Life insurance - basic life, supplemental life, and dependent life.

• Disability leave - short-term disability and long-term disability.

• Retirement savings - 401K plan offered through Vanguard, with a company match.

• Company paid access to a wellness platform to support mental, financial and physical wellbeing.

• Generous parental leave.

• DICK’S Sporting Goods Teammate Discount.

In your cover letter, please tell us about why you're interested in the QA position and GameChanger.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The target salary range for this position is between $80,000 and $110,000. This is part of a total compensation package that includes incentive, equity, and benefits for eligible roles. Individual pay may vary from the target range and is determined by several factors including experience, internal pay equity, and other relevant business considerations. We constantly review all teammate pay to ensure a great compensation package that is fair and equal across the board.

*DICK'S Sporting Goods has company-wide practices to monitor and protect us from compliance and monetary implications as it pertains to employer state tax liabilities. Due to said guidelines put in place, we are unable to hire in AK, DE, HI, IA, LA, MS, MT, OK, and SC.

Compensation Range: $80K - $110K