At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.
No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.
But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.
About the Position
The Project Manager (PM) is an individual contributor (IC) member of the Dealer Inspire Project Management team, responsible for leading the website build and launch process for dealer clients. An exceptionally strong organizer, delegator, and communicator, this person will work with clients to facilitate the build process. The Project Manager helps to set priorities for internal teams, ensures deadlines are met, that work quality is consistent, that it matches the client’s vision, and that the client is aware of and engaged in the website build process.
A Project Manager must be comfortable pivoting projects and plans on the fly in the face of competing priorities and client shifts. They need to be comfortable and confident in addressing client concerns in real time and adept at problem solving in real time. Project Managers need to be comfortable being assertive, explaining clearly the technical elements of the production journey, and solving problems independently.
Job Functions
- Production Execution
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- Ability to successfully manage a full client load and be a key resource for the team
- Lead (quarterback) the production process for their clients
- Ability to quickly and effectively recognize a problem, determine the correct department to execute, take appropriate action and follow-up
- Client Satisfaction
- Ability to handle a high volume of inquiries and maintain a high level of professionalism in both verbal and written communication
- Ability to read and understand a client, their perspective and the ability to keep a project on the correct timeline
- Communicates consistently, often, kindly, and assertively with clients to create a delightful and transparent experience
- Have the pulse of the customer; anticipate the client’s perspective of progress and address it proactively
- Balances the clients needs, package limitations are resource availability to find the best outcome for all involved
- Makes proactive recommendations to the client that 1) increase trust in DI and 2) increases revenue, if possible
- Experience Improvement & Implementation
- Know when to discuss deviating from standard practices to improve flow and experience
- Collaborate with other production teams to create improvements in key metrics
- Metrics/KPIs
- Consistently get projects completed within the required timeframe
- Create milestone schedules that balance revenue recognition and client satisfaction
- Have high CSAT scores
- Ensures websitse progress through the production journey within the agreed SLAs
- Measurement Details:
- 85% Launch Accuracy & Revenue Recognition
- 10-12 Average Project Launches Per Month
- 90% Client Satisfaction Score
- 45 Day Average Project Time to Live
- Daily Management of Individual Client Base and Queue
- Daily Milestone Execution & Ticket Resolution
- Scheduling Strategy
- Work closely with leadership to ensure the Production calendar is set for success
- Strategize across teams for accurate launch timelines, development due dates, and client reviews
Requirements:
- 1+ years of project management or similar experience
- Excellent customer service skills
- Excellent time management skills
- Excellent personal organization skills
- Ability to diffuse high-tension situations comfortably
- Excellent written and verbal communication
- Ability to present information in a clear and understandable manner
- Ability to balance demand and prioritize in a fast-paced environment
- Must be able to multi-task, while maintaining attention-to-detail
- Confidentiality, as you will be working with privileged corporate account information
- Ability to quickly develop rapport with others and adjust to different communication styles. Can easily interact with both colleagues and customers.
Bonus Items:
- Familiarity with Wordpress
- Familiarity with Salesforce
- Familiarity with Google Suite products
- Familiarity with the intricacies of how websites are built and launched
#LI-EJ #LI- Remote
In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at Cars Commerce, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position.
Salary Range
$56,700—$68,000 USD
Our Comprehensive Benefits Package includes:
- Medical, Dental & Vision Healthcare Plans
- 401(k) with Company Match + Immediate Vesting
- New Hire Stipend for Home Office Set-Up
- Employee Stock Purchase Program
- Generous PTO
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Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
- Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.
What We Do
Cars Commerce is an audience-driven technology company empowering automotive that simplifies everything about buying and selling cars. The Cars Commerce platform includes the flagship automotive marketplace and dealer reputation site Cars.com, innovative digital marketing technology and services from Dealer Inspire, industry-leading trade-in and appraisal technology from Accu-Trade, an exclusive in-market media network, and powerful and predictive AI technologies that enable more efficient and profitable retail operations. Cars Commerce is the essential partner to stay one step ahead in automotive.
Cars.com properties include DealerRater®, Dealer Inspire®, Auto.com™, PickupTrucks.com® and NewCars.com®. For more information, visit www.Cars.com.
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