The Principal, Positive Team Member Relations will lead strategic planning, engagement and daily activities to deliver critical Team Member (TM) relations and leadership development programs and initiatives across the Operations and Customer Service teams with an emphasis on the Fulfillment teams. This role will also collaborate closely with the HR and Legal teams to leverage ER-related data to influence programs and initiatives.
The ideal candidate earns trust across all levels of the organization, works well within ambiguity, is organized and detail oriented and has an excitement about standing up new programs and processes.
In this role, you will:
- Own training and development programs in the area of positive employee relations, including responsibility for project planning, communication, data capture/analytics and reporting needs required to execute those programs effectively.
- Oversee the creation and development of analytical reports, metrics related to employee relations, including root cause analysis, using multiple data sources (e.g. daily TM feedback, ethics hotline data, engagement survey data, etc.)
- Monitors trends in Employee and Labor relations and communicates risk while supporting proactive strategy development to mitigate potential risk
- Partner with HR, Legal and Operations leaders to administer and deliver positive TM relations training and toolkits across geographically distributed teams.
- Own project plans that successfully deliver results; coordinate and track project deliverables to ensure key milestones and deliverables are met and facilitate issue resolution.
- Maintain relationships with stakeholders to ensure their engagement and participation in positive TM relations initiatives and training/development programs.
- Oversee training needs assessments and delivers positive TM relations training as needed consistent with program goals.
- Reports the VP of HR for Operations and Customer Service.
Qualifications
- Advanced degree in Human Resources, Employee Relations, or Employment Law
- 10+ years of progressive employee and labor relations experience, including experience in developing Positive Employee Relations programs across a larger geographical area and a variety of employee groups.
- Deep knowledge of federal and state employment laws, and standard methodologies in conducting workplace investigation
- Experience working with HR Information Systems (Workday, Service Now, etc.) and case management software
- Experience with hiring, developing, and leading a team
- Excellent written and verbal communication and interpersonal skills
- Strong problem-solving skills, critical thinking, and intuitive sense of business acumen
- Strong self-initiative and prioritizing abilities; comfort with ambiguity and change
- Successful record of developing, executing and scaling HR related programs.
- Excellent written and verbal communication skills and the ability to present complex concepts in a straightforward and understandable manner to multiple stakeholders.
- Travel required; about 50%
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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