Full-time Benefit Advocate - Member Services (Work Remotely Anywhere in the U.S.)
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
Right Pay. Right Company. Right at Home!
100% Remote - Work & Train from Your Home
Available shifts are eight hour work days (M-F) running until 7:00 PM CST (8:00 PM EST, 6:00 PM MST & 5:00 PM PST)
We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.
The Details:
- Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
- Respond accurately and thoroughly to caller inquiries and document call detail accordingly
- Must be a resourceful and creative problem solver who can work with members of the team to find solutions
- Ensure compliance in all areas of processing, completing all transactions timely and accurately
- Take accountability for entire process from receipt of work to resolution
- Work under general supervision following established procedures
What You Need to Make the Cut:
- Prior benefit administration, insurance brokerage or insurance provider experience is preferred
- Strong customer-centric mindset
- Must be comfortable with technology – we are a technology company!
- Competitive, team player who strives for excellence
- Strong interpersonal skills to find success in every opportunity
- Exceptional phone etiquette and communication skills
We Require that You Have:
- Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
- Ethernet Cable Connection Highly Recommended
Training:
- Businessolver will provide a comprehensive training program prior to “going live”
- All training sessions will be completed from the convenience of your home office
The pay range for this position is $13.00 to $20.75 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#LI-Remote
What We Do
Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control.
Recently, Businessolver welcomed Workterra, The Capstone Group, and ComplianceDashboard into it's portfolio of companies and products.
https://www.businessolver.com/news/businessolver-announces-key-acquisition-of-the-capstone-group
.jpg)
