Description
As the Deposit Operations Senior Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.
Primary responsibilities include
- Performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment.
- Utilizes methods, procedures and knowledge of Loan products such as Home Equity Lines of Credit, Auto Loan, Personal Loans and bank application(s).
- Research routine customer or bank inquiries as appropriate.
- Determines the source of problems and works to resolve them accurately and within service level agreements.
- Will also utilize knowledge of regulatory and compliance requirements to help minimize financial risk to Citizens and detailed knowledge of multiple systems to solve problems.
- May need to work independently on special projects often interaction with all levels of management, serving as a resource for the business unit.
- Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.
- The position may include reporting responsibilities and may assume department administrative duties as needed.
Qualifications, Education, Certifications and/or Other Professional Credentials
- High School Diploma Required
- Bachelors Degree Preferred
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: 8-4:30; 8:30-5
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.
We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment.
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. #MadeReady
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.