Technical Support Representative (Rider Support)

Sorry, this job was removed at 07:21 p.m. (CST) on Friday, Jun 07, 2024
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San Luis Obispo, CA
40K Annually
1-3 Years Experience
Fitness • Hardware • Mobile • Software • Sports • Transportation • eSports
SRAM is a manufacturer of innovative bicycle components that was founded in Chicago, Illinois, in September of 1987.
The Role

Overview
Join SRAM's world-class Technical Service team to provide sales & technical assistance to consumers.
Responsibilities

  • Provide technical product support and advice to customers.
  • Demonstrate basic knowledge of SRAM products and assist with highlighting information gaps.
  • Deliver accurate and timely product information to consumers via phone and e-mail. Meet targeted KPI's for mail & phone support.
  • Support consumer direct order management for specific product lines.
  • Provide timely & accurate sram.com and product feedback to supporting teams.


Qualifications

  • Direct-to-consumer, customer service experience required
  • Strong bicycle mechanical knowledge/aptitude required
  • Strong virtual team communication skills, professionalism, and ability to problem-solve required
  • Team oriented, but able to work independently
  • Ability to learn quickly via on-the-job experience, training, and customer interaction
  • Aptitude in professional writing ability & typing speed
  • Proficiency with Zendesk, Microsoft Word, Excel, SAP knowledge a plus
  • Strong written and verbal communication skills (English)
  • Bilingual in Spanish, Italian, French, German, is a plus
  • The benefits for this position include group health insurances including medical, dental, vision, and ancillary plans. As well as 401k match, life insurance, long term disability, and paid time off. The starting pay is $40,000 (annually).


About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.

What the Team is Saying

Sarah
Natalie
Kelly
Sang
The Company
HQ: Chicago, IL
3,800 Employees
On-site Workplace
Year Founded: 1987

What We Do

Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails.

We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers.

Read the full history of SRAM: https://www.sram.com/en/company/about/history

Why Work With Us

SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.

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SRAM, LLC Teams

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SRAM, LLC Offices

OnSite Workspace

We have a hybrid model with our employees typically working 4 days per week in an office.

Typical time on-site: None
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Chambéry, FR
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Colorado Springs, CO
Düsseldorf, DE
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Indianapolis, IN
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San Luis Obispo, CA
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Vancouver, CA
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