About the Role: UPshow seeks a Customer Support Representative to help manage daily live event streams and answer support inquiries. You’ll be responsible for turning on, monitoring, and shutting off streaming feeds during event time(s). During your shift and on non-streaming days you’ll also be responsible for troubleshooting customer streaming issues via phone, email, and text.
Ideal candidates will be customer-focused, and have an interest in streaming and digital signage technology with the ability to work Saturdays and Sundays.
Responsibilities:
- Execute live event streams for UPshow customers
- Answer inbound customer support tickets from conflict to resolution
- Troubleshoot customer issues relating to device installation, streaming and connectivity issues, registering for streaming events, all while ensuring customer satisfaction
- Collaborate with engineering and product to evolve our streaming product
- Build and maintain live events in the UPshow backend, based on master schedule
Qualifications
- College degree
- 2+ years of customer service, operations or technical support experience
- General understanding of network connectivity and passion for sports and entertainment
- Motivated self-starter who can work independently
- Strong focus on attention to detail
- Patient demeanor and thoughtful communication skills
- Available to work Wednesday - Sunday or Saturday - Wednesday and outside of regular 9-5 CT hrs in support of scheduled events
- Proficient in English - spoken and written
- Must have excellent internet connection with ability to stream up to 4k in multiple instances
About UPshow:
UPshow is the leading on-premise entertainment and performance marketing platform that develops branded digital networks for brick-and-mortar businesses. Its front-of-house and back-of-house solutions provide interactive digital marketing, entertainment, and communications to drive measurable outcomes. Founded in 2015, UPshow reaches audiences through more than 30,000 screens in businesses worldwide. Key customers include Buffalo Wild Wings, Dave & Busters, Smile Doctors, Crunch Fitness, ATI Physical Therapy, Burger King, and Sodexo.
What We Do
UPshow, the leading in-venue entertainment and marketing platform, is the first and only provider of white-labeled, digital interactive networks for retail and hospitality brands to engage customers and employees directly from their mobile devices.
UPshow’s technology makes it simple for large brands to build and launch engaging and promotional experiences on thousands of in-venue TV screens creating a revolutionary in-venue network that drives customer and employee behaviors at the point of action.
UPshow gives our customers the ability to control what actually goes up on their screens by allowing them to program hyper-local, brand-relevant content such as sports, news, e-gaming, sports odds/betting, viral videos, pay-per-view content, RSS feeds, social media, and interactive games.
We help increase the number of new customers, the check size of their current customers, and the frequency in which customers come back and visit. With over 500 entertainment channels, UPshow is actively growing its content library with the most prolific rights owners.
UPshow also provides a centralized cloud-based content management system that gives retailers complete control on how they program the experiences and offers on these networks, including by day-part, by region, venue, and even down to the individual screen, all done remotely. Retailers can run fleets of A/B tests and use UPshow capabilities to measure and optimize user behaviors. Retailers choose from available templates and content in UPshow’s library and create their own offers and marketing messages to display in harmony with entertaining content.
UPshow's customers include hospitality, fitness, entertainment, and healthcare venues such as Burger King, Buffalo Wild Wings, Anytime Fitness, Dave and Busters, Chick-fil-A, MD Now, UFC Gyms, Dunkin Donuts, Sky Zones, and ATI Physical among others. Its network spans more than 25,000 screens in venues around the world and is doubling in size every year.
As examples, Buffalo Wild Wings uses UPshow to operate their own BWW-branded “OT Channel”. Burger King uses UPshow to operate the BK-branded “KingBoard”. UPshow technology allows brands to create integrated TV-to-mobile activation experiences that drive new behaviors and commerce inside of their venues. The platform’s analytics display and measure the usage and ROI of all the content and interactive offers on these retailer-owned networks.
Why Work With Us
We believe that when our employees thrive our business thrives. At UPshow, we promote an atmosphere of positivity and collaboration with an emphasis on work-life balance and creative problem-solving. Team members are encouraged to embrace authenticity and leadership at any level in the organization. Enthusiastic applicants are welcomed!
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