Business Analyst II- Organizational Effectiveness and Oversight

Job Description
If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you. Our Organization Effectiveness and Oversight group is responsible for the administration of mortgage-backed securities, including contract administration, complex waterfall and bond distribution calculations, quantitative analysis and management reporting, quality assurance and quality control, and timely and accurate reporting/remitting to relevant third parties. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Business Analyst II- Organizational Effectiveness and Oversight in Mortgage Production and Servicing, you will play a crucial role in delivering exceptional support essential to Home Lending and the Consumer and Community Bank. The Organizational Effectiveness and Oversight team equips Home Lending with innovative tools to enhance customer service, guides employees through change, and ensures compliance with core functions and regulatory requirements. As part of this centralized utility, you and your team will manage business changes, resolve escalated customer complaints, and develop automated business solutions. Additionally, you will execute program management, lead employee readiness initiatives, respond to employee feedback, ensure proper fee treatments, process vendor invoices, and provide oversight and foundational support.
Job responsibilities

• Analyze and audit loan level data feeds to confirm accurate data that conforms to JPMC's and/or regulatory procedures and policies
• Review and verify financial models monthly to facilitate the accurate and timely submission of investor distribution reports and funds transfers to investors and trusts
• Establish and enforce quality assurance guidelines and processes to further substantiate the accuracy of the distribution reports, maintain department objectives and annual audit requirements
• Reconcile custodial accounts, prepare necessary journal/ledger entries, create, and validate system adjustments, and process timely wire payments to ensure proper accounting in accordance with regulatory guidelines
• Collaborate with internal/external parties to resolve transaction issues and questions related to deal structure, collateral data, bond payments and other deal and/or payment questions
• Provide monthly reports to management detailing the monthly activity, enumerating issues and potential resolutions, and validate current risk control procedures to be effective.
• Propose recommendations and implement automated solutions to replace manual or semi-automated processes on an ongoing basis
• Develop and implement departmental procedures, policies, and controls to maintain the accuracy and efficiency of processes and minimize the risk of inaccuracies on distribution reports
• Identify, communicate, and resolve processing issues with potential multi-functional implications ensuring effective communication across all internal departments affected

Required qualifications, capabilities, and skills

• Experience with Residential Mortgage-Backed Securities, Pooling and Servicing Agreements, and Investor reporting with Complex equations
• Excellent verbal and written communications skills for communication at all management levels, in addition to external regulators, Investors, and vendors
• Advanced skillset using business PC applications, including MS Office applications such as Excel, Word, and PowerPoint.
• Proactively identifying problems and having to think through solutions and proficient in root cause analysis and problem solving.
• Strong Analytical ability and excellent attention to details and escalates issues quickly and provides solutions
• Drives for results, strong accountability and executes superbly and meets commitments and must be able to multi-task and set daily priorities. Acts with a sense of urgency.
• Specific knowledge of the policies, procedures and systems pertaining to servicing/default, operations and must demonstrate strong time management skills and ability to multi-task with minimum supervision

Preferred qualifications, capabilities, and skills

• 2+ years' of prior experience in mortgage banking, loan accounting, loan reconciliation and loan servicing and default.
• Bachelor's degree (or equivalent business experience) in Accounting, Finance or Business Administration.
• Experience with Visio and Access

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.