Account Support Specialist

Sorry, this job was removed at 06:57 p.m. (CST) on Friday, Jun 07, 2024
Chicago, IL
Hybrid
1-3 Years Experience
eCommerce • Food • Sales • Software
Grubhub connects millions of diners with the food they love from their favorite local restaurants.
The Role

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
As a Specialist, Account Support, you will work with your team to support Tier C/ D /E Restaurants with their day-to-day requests. You will assist restaurants in how to best utilize our platform and be responsible for providing Account Management support for these Restaurants while navigating diverse tasks and challenges. The role requires a broad knowledge of Merchant Network operational procedures and tools, coupled with a resourcefulness to identify and interpret policy with a solution-oriented approach for each unique situation.
The Impact You Will Make

  • Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to keep them live on the platform.
  • Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud.
  • Help merchants attract new diners, increase orders, and improve service quality by providing merchants with marketing support and educating them on Grubhub's products, including upselling marketing rates and utilizing perks/promotions.
  • Build and strengthen merchant relationships, to develop trust and ultimately win loyalty with restaurant owners
  • Resolve complex payment and tax inquiries and coordinate with the appropriate Care Teams
  • Ensure account integrity and accuracy by updating account information
  • Assist with various ad hoc projects for the business


What You Bring to the Table:

  • High School Diploma or GED required
  • 1-2 years of customer service experience. Experience working with restaurant owners is a major plus. Restaurant experience is also a plus!
  • Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
  • Comfortable making outbound calls on the phone
  • Demonstrated track record of success in meeting or exceeding goals
  • Expertise in problem-solving skills - identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
  • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs. Experience with Salesforce.com, Zendesk, or similar CRMs is a plus!
  • Passion and aptitude for working in a fast-paced and fast-growing environment
  • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
  • Be flexible while handling assignments and prioritize as needed by the business
  • Must successfully complete training for this role and demonstrate proficiency in the material learned
  • Positive attitude, reliability with good attendance and punctuality, operational know-how, team spirit, and commitment to the job


And Of Course, Perks!

  • PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.


Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].

What the Team is Saying

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The Company
HQ: Chicago, IL
10,000 Employees
Hybrid Workplace
Year Founded: 2004

What We Do

Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY), and is a leading U.S. food ordering and delivery marketplace. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. Grubhub features more than 375,000 restaurant partners in over 4,000 U.S. cities.

Why Work With Us

Our teams thrive in a fast paced environment that strives to reflect the diversity of our customers and the communities we serve. We value curiosity and data-driven mindsets to empower each other to think like owners, and innovate like entrepreneurs all while maintaining a healthy work-life balance and offering opportunities for professional growth

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Grubhub Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We offer a flexible working environment where we value our in-person culture, while balancing the needs of our people with the needs of the business.

Typical time on-site: Flexible
HQChicago, IL
Boston, MA
New York, NY
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