Search the 79 jobs at Zendesk

As an Enterprise Account Executive at Zendesk, you will drive revenue growth by acquiring new enterprise customers and managing existing relationships. You'll leverage insights to enhance retention strategies, create territory plans, and effectively negotiate complex deals. Your role will involve collaborating with internal teams to optimize sales strategies and ensuring customer satisfaction.

The Enterprise Customer Success Specialist will manage a portfolio of Enterprise customers, serving as their primary contact to help them achieve strategic goals using the Zendesk AI Agent platform. Responsibilities include building strong relationships, providing training, reporting on KPIs, and identifying expansion opportunities.

As a Web Engineer, you will implement web applications in a Next.js environment, enhance SEO and website performance, develop A/B testing strategies, improve accessibility, integrate APIs, conduct testing, and collaborate with a distributed team to deliver high-quality web platforms.

The Senior Project Manager will lead cross-functional IT projects, ensuring they stay within scope, budget, and schedule. Responsibilities include developing project plans, managing resources, preparing status reports, anticipating risks, and fostering collaboration among stakeholders to achieve project success.

As a Senior Technical Architect at Zendesk, you will tailor technical solutions to meet customer needs, work with teams to produce technical documentation, support development phases, and conduct training. You'll serve as the main technical designer and handle high-profile escalations, while delivering consulting services both onsite and remotely.

The Senior UX Researcher will design and execute research to inform product strategy and improve user experience. They will collaborate with product managers and designers, influence product design, and disseminate research insights across the organization. The role requires strong research skills in B2B, mobile, and SaaS environments, and engagement with stakeholders across multiple regions.

The Senior Customer Success Manager leads customer engagement and ensures business value from Zendesk products by mitigating churn, driving product adoption, and providing consultative support. They collaborate with sales, maintain customer relations, and capture insights to improve customer experience while acting as the voice of the customer.

The Senior Customer Success Manager is responsible for building relationships with customers, ensuring retention, minimizing churn, driving product adoption, and identifying expansion opportunities. They collaborate with customers to create a Success Plan and provide insights using Zendesk's solutions to enhance customer experience and deliver measurable ROI.

The Public Relations Manager at Zendesk will develop and implement PR strategies, build media relationships, create content, manage press events, engage in social media, and monitor PR effectiveness for the UK market.

As a Solutions Consultant at Zendesk, you will be responsible for providing expert guidance on customer and employee experience solutions, collaborating with teams, and driving success through technical acumen and industry insights. Must have 2-3+ years of software experience, excellent communication skills, and technical expertise in web/scripting technologies.

The Senior SMB Account Executive at Zendesk will focus on acquiring new customers, managing relationships, and driving revenue growth in the SaaS space. Responsibilities include developing sales strategies, enhancing customer satisfaction, cross-selling products, and utilizing sales tools like Salesforce. The role demands strong communication and negotiation skills to articulate business value and meet sales targets.

The Senior Counsel, M&A will lead the M&A function, manage risk by negotiating deal documents, advise business leaders on legal and strategic risks, and support post-closing integrations. The role involves collaboration with cross-functional teams and management of critical strategic transactions to foster growth for Zendesk.

Seeking an experienced Marketing Strategy and Analytics Manager to drive GTM strategies, measure marketing performance, and optimize campaigns. Responsible for strategic growth opportunities, managing budgets, and providing data-driven recommendations. Must have a strong strategic mindset, communication skills, and proficiency in Tableau and SQL.

Senior Financial Analyst role supporting Marketing Finance & Strategy team at Zendesk. Responsibilities include financial modeling, forecasting, and providing finance oversight for marketing planning software. Must have strong communication skills and proficiency in MS Excel and Google Workspace.

Senior Sales Strategy Analyst role at Zendesk focusing on sales strategy, market intelligence, analytics, and business insights to support GTM programs. Responsibilities include analyzing business performance, providing strategic recommendations, identifying growth opportunities, and collaborating with various teams. Desired qualifications include 5+ years in sales strategy or analytics, experience in software industry, proficiency in CRM and data analytics tools, and a bachelor's degree in a quantitative field.

The Sales Development Representative role at Zendesk involves driving new business by qualifying inbound leads, upselling, and ensuring an outstanding customer experience. The position focuses on learning and career development in sales within a supportive team environment.

The SMB Account Executive at Zendesk will focus on acquiring new customers and managing existing relationships to drive revenue growth in the SaaS landscape. This role involves identifying sales opportunities, nurturing customer satisfaction, and collaborating with internal teams to enhance sales strategies. The executive will utilize sales tools like Salesforce to track sales stages and provide forecasts to exceed revenue goals.

The Product Designer will collaborate with cross-functional teams at Zendesk to develop designs for customer support tools, focusing on interaction models, wireframes, and prototypes. Responsibilities include presenting design solutions, incorporating feedback, and enhancing user experience through a strong understanding of technical impacts.

The Renewals Representative II will assist Zendesk customers with subscription alignment and enhance the value from their current services. Responsibilities include leading negotiations during renewal, maintaining customer engagement, ensuring timely renewals, managing sales opportunities in Salesforce, and mentoring junior representatives, all aimed at reducing churn and increasing value.

The Employee Experience Partner will enhance employee experience and drive cultural initiatives across a global workforce by developing HR projects, implementing change management strategies, and integrating diversity, equity, inclusion, and belonging principles. Responsibilities include conducting employee surveys, collaborating with leadership, fostering an inclusive workplace, and establishing performance metrics to measure initiative effectiveness.