Jobs at Podium

Manage full customer lifecycle for multi-location Auto accounts: lead onboarding, drive product adoption and retention, manage health scores and risk, build stakeholder relationships, coordinate cross-functional teams, and act as product expert to deliver measurable customer outcomes.

Lead design and implementation of native iOS and Android apps to support agentic AI workflows. Build low-latency streaming, multi-turn conversation handling, client-side agent state management, and reliable CI/CD on AWS. Own mobile architecture and lifecycle, mentor engineers, perform code reviews, and prototype solutions for offline sync and high-volume data challenges.

The Customer Onboarding Specialist at Podium manages the onboarding process for new customers, ensuring product adoption, training, and issue resolution within the first 30 days.

Own product and platform for AI agents used by SMBs: define strategy, prototype and build with AI tools, ship customer-facing features quickly, collaborate with customers and engineering, and design scalable systems and architecture.

The SDR will prospect retail businesses to generate leads, conduct high-volume outbound outreach, educate prospects about Podium, and collaborate with Account Executives for demos and pipeline management.

As the Senior Vertical Marketing Lead, you'll create and execute marketing strategies, understand customer needs, manage partner networks, and collaborate across teams to drive growth and revenue.

The Recruiter will lead full-cycle recruiting for departments including Customer Success, Finance, Marketing, and G&A, developing strategies and managing metrics to improve hiring processes.

The Senior Full Stack Engineer will design and build features, influence technical direction, and mentor the team while collaborating with product and design.

As a Data Migration Specialist, you will ensure accurate and structured data migration for new customers, using Python and AI tools while collaborating with onboarding teams to streamline processes and resolve issues.

As a Senior Full Stack Engineer, you'll create full-stack features, collaborate with teams, and mentor others while ensuring system performance and scalability.

The Senior Technical Recruiter will manage the full-cycle recruitment process for software engineering roles, utilizing data-driven strategies and ensuring strong partnerships with hiring managers.

The Onboarding Specialist is responsible for implementing and onboarding new customer accounts, managing account connections, conducting trainings, and resolving customer issues to ensure product adoption and satisfaction.

Lead and coach an onboarding team to drive scalable, high-quality implementations. Hire, develop, and manage Onboarding Managers; design and improve processes; handle scoping and escalations; align cross-functionally with sales and success to increase customer value and meet business objectives.

Manage and grow a portfolio of existing small-business customers through upsells, cross-sells, adoption initiatives, and account-specific growth plans. Partner with Customer Success Managers to execute handoffs, oversee onboarding, maintain pipeline and forecasts, build stakeholder relationships, and act as a product expert to drive expansion revenue and retention.

Design, build, and operate end-to-end VoIP features and infrastructure for a production phone service. Own architecture, reliability, and performance of VoIP systems, collaborate with product and design, mentor teammates, and use AI coding tools to accelerate delivery.

The Senior Director of Enterprise Sales at Podium is responsible for building and leading the sales strategy and team, driving revenue growth and nurturing top sales talent. The role involves defining go-to-market initiatives, coaching team members, managing forecasts, and executing complex negotiations.

Full-cycle recruiter partnering with senior leaders to develop and execute hiring strategies across business functions. Source diverse candidates, lead high-impact searches, track hiring metrics, improve recruiting processes, and collaborate with cross-functional teams to deliver a seamless candidate experience and close top talent.

Lead and scale global recruiting across functions and geographies. Build and coach a team of recruiting managers and ICs, run a metrics-driven operation, partner with senior leaders on hiring strategy, manage executive searches, adopt AI tools for recruiting, create scalable playbooks and employer branding, and source candidates hands-on when needed.

The Business Development Manager will close new business through relationship-based selling, meet quotas, and effectively manage objections while collaborating with the account team.

Manage relationships with high-value strategic clients to ensure satisfaction, drive product adoption, and demonstrate ROI. Own renewals and expansions, set performance goals, analyze performance, troubleshoot challenges, and deliver business reviews. Focus metrics on growth and retention and travel up to 40% annually for onsite customer engagement.