Jobs at Lone Wolf Technologies

Provide technical support for proprietary real estate software via phone, email, and chat. Diagnose, test, and resolve customer issues, log tickets, escalate when needed, advise on product functionality, and capture feedback to improve product and customer experience while meeting QA metrics and KPIs.

Lead and improve the forms team for a real-estate transaction platform: redesign processes, manage and develop engineers, build and maintain database tables, collaborate cross-functionally, handle escalations, enforce coding/compliance/security standards, hire and train staff, and work directly with clients to deliver product improvements.

Lead client professional services engagements for the Lone Wolf platform, including implementations, training, data setup, conversions, and onboarding. Manage project plans, requirements gathering, configuration, status updates, and budgets while coordinating with Product, QA, and Business Solutions to ensure successful adoption.

Lead client implementations, training, data setup and conversions for the Lone Wolf platform. Manage project plans, requirements gathering, status updates, configuration guidance, UAT participation, and collaborate with Product, QA, and Business Solutions to ensure on-time, on-budget onboarding and adoption.

Lead execution of high-priority cross-functional strategic initiatives, partnering with executives to define scope, KPIs, governance, and financial models. Drive accountability, monitor performance, manage risks, and provide executive updates. Lead M&A diligence and integration (IMO, Day 1/100 planning) and design scalable program management frameworks to deliver measurable financial and operational outcomes.

Lead and drive high-priority cross-functional strategic initiatives, M&A integration, and execution frameworks. Establish governance, KPIs, financial models, and reporting; influence executives, manage program risks, and ensure measurable business outcomes across Product, Technology, Sales, Marketing, Customer Success, Operations, and Finance.

Manage a portfolio of SaaS customers to drive adoption, measurable outcomes, and renewals. Proactively engage clients, assess health/risk, create success plans, coordinate cross-functional resources, and improve team playbooks to ensure ongoing customer value.

Drive customer outcomes for a portfolio of SaaS customers by building success plans, increasing adoption, monitoring health, mitigating risk, coordinating cross-functional teams, and enabling renewal readiness through proactive engagement, communication, and continuous improvement.

Perform accounts payable for multiple entities including invoice recording, payment processing (EFT/ACH, wires), vendor record maintenance, month-end AP close, expense review, journal entry uploads, and general accounting/admin support using Excel and accounting systems.

Manage customer billing and account transactions: process billing changes in CRM, reconcile daily payments, maintain monthly billing files, research and resolve billing inquiries, perform month-end/year-end accounting tasks, and collaborate cross-functionally to ensure timely resolution.

Provide email-first technical support for Lone Wolf Back Office, troubleshooting product issues, triaging and logging cases, submitting and tracking Jira tickets, collaborating with peers, and escalating or resolving broker account and accounting-related inquiries to deliver excellent customer experiences.

Provide technical support and troubleshooting for Lone Wolfs Back Office product via email (primary), with phone and chat secondary. Log and manage tickets, triage and escalate issues, submit Jira bug reports, and advise brokers using accounting knowledge when needed to resolve software problems and improve customer experience.

Lead and improve the Forms team to design, develop, test, and deliver features for real-estate transaction platforms. Manage processes, mentor and hire staff, maintain database tables, ensure coding, compliance, and security standards, handle escalations, collaborate with clients and internal teams, and drive continuous team and product improvements.

Sell real estate SaaS to small-to-mid brokerages owning the full sales cycle: prospecting, closing, forecasting, CRM hygiene, and partnering for onboarding to maximize first-year retention and quota attainment.

Provide technical support for proprietary real-estate/accounting software via phone, email, and chat. Log support sessions in a ticketing system, diagnose and resolve software issues, advise customers on functionality, escalate product problems, and maintain high-quality communication while meeting QA metrics and retention goals.

Lead assessment and long-term strategy for business systems across the quote-to-cash lifecycle. Develop a scalable roadmap, optimize processes and integrations, reduce technical debt, and improve automation and data integrity. Align cross-functional teams, oversee platforms (Salesforce, Gainsight, CCaaS, billing, support), define governance and KPIs, and drive transformation through implementation.