Jobs at Iron Mountain

Supports global account managers in retaining and growing complex customer accounts. Responsibilities include relationship management, recurring customer calls, business reviews, issue resolution, operational and billing support, contract and SLA execution, RFP and upsell support, forecasting in Salesforce, price increases, cash collections, and account projects. The role focuses on customer loyalty, revenue growth, satisfaction, and expansion across global business units.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.

Monitor and protect a data center facility by controlling access, operating security and fire alarm systems, monitoring CCTV, conducting foot and vehicle patrols, documenting incidents, de-escalating threats, and provisioning authorized access. The role requires professional customer and visitor interaction, basic computer data entry, adherence to safety procedures, and adaptability across security and ticketing systems.

Handles, moves, weighs, sorts, and stores client records and information securely. Loads and unloads materials, moves boxes weighing up to 50 pounds, uses ladders, carts, and pallet jacks, wraps pallets, and maintains compliance with physical security procedures. The role requires sustained physical activity, repetitive lifting and movement, attention to detail, effective English communication, and maintaining a clean, safe work environment.

Drive net-new sales and revenue growth across strategic accounts by prospecting, developing account plans, positioning comprehensive solutions, negotiating contracts and SLAs, managing pipelines and forecasts, and building relationships with CXO-level stakeholders and channel partners. Maintain industry expertise through associations and trade shows while consistently achieving revenue quotas and following company ethics and compliance standards.

Lead organization design and strategic workforce planning, deliver HR data and analytics, build reporting and dashboards, drive continuous improvement, and influence senior stakeholders globally with 15–20% travel.

Manage Managed Service Program accounts by designing solutions, analyzing customer data and trends, ensuring financial integrity and accurate invoicing, creating dashboard reports, managing Salesforce opportunity pipelines, and driving process improvements across programs.

Operate document imaging equipment: prepare, sort, remove staples, and scan hardcopy files to create high-quality electronic images. Maintain record order, follow procedures, track production, and meet daily production goals in a fast-paced, on-site imaging center.

Lead global payroll data integrity, governance, and integrations across multiple countries. Design processes, manage vendor integrations, analyze performance, drive automation and compliance, mentor local teams, and resolve escalations with HR, Finance, IT, and external vendors.

Own the technical growth roadmap and run high-velocity A/B experimentation to optimize conversion, landing pages, and checkout flows. Collaborate with engineering, marketing, and data teams to improve acquisition and lifetime value, author PRDs, manage agile sprints, and extract insights via SQL and web analytics while ensuring security and privacy compliance.

Lead implementation and integration of QHSE management systems across sites, develop procedures and standards, conduct audits, risk assessments, and incident investigations, ensure regulatory compliance (OHS Act) and ISO 45001/14001 adherence, and manage permits, emergency preparedness, and environmental/health surveillance programs.

Senior business development role focused on public-sector customers in Catalonia at Iron Mountain, supporting sales growth across records and information management, digital transformation, data centers, asset lifecycle management, and logistics solutions.

Receive, sort, store, and accurately track documents, tapes, and other media. Load and unload materials safely using warehouse equipment, maintain inventory and records, protect client assets, and coordinate with drivers and internal teams to fulfill orders for shipment or delivery.

Lead North American benefits strategy across the US, Canada, and Puerto Rico. Oversee health, welfare, retirement, and leave programs; manage multi-million-dollar budgets; ensure ERISA, ACA, HIPAA, tax, and statutory compliance; optimize vendor relationships; and lead remote benefits professionals while advising senior executives.

The Systems Engineer provides on-site and centralized support for imaging and file-transfer environments. Responsibilities include managing hardware and software infrastructure, maintaining system availability and SLA adherence, handling escalations and on-call support, onboarding customers, processing changes, improving operational controls, and collaborating with Implementation and DevOps teams on platform enhancements. The role also requires troubleshooting Kofax imaging systems, supporting Windows and SQL environments, installing hardware and software, and assisting with network and scripting tasks.

Leads Iron Mountain’s Philippines sales organization and commercial growth strategy across business units. Develops revenue, market expansion, and go-to-market plans; builds sales pipelines; manages forecasting and performance; develops high-performing teams; strengthens strategic customer relationships; and collaborates across regional, global, and functional stakeholders in a matrix organization. The role is accountable for revenue growth, profitability, customer retention, sales productivity, and long-term market leadership.

Supports logistics solution design, operational implementations, and data-driven process improvements across warehouse and logistics facilities. Reviews operational data to recommend equipment, processes, and technology; collaborates with operations and solution design teams to build automation and apply AI recommendations; analyzes facility layouts and material flow; and contributes to continuous improvement initiatives that increase productivity and ensure organizational standards.

Lead global market intelligence for Iron Mountain Data Centers by analyzing macro trends, cloud architectures, and power constraints; build GIS-based site selection tools; embed market data into underwriting and financial models; deliver investment recommendations and standardized market frameworks to executive leadership.

Leads sales enablement across Australia by coaching sellers, conducting deal reviews, reinforcing consultative sales methodologies, driving AI and revenue intelligence tool adoption, managing onboarding and learning cohorts, and localizing campaigns, scripts, and playbooks. Partners with regional VPs and subject matter experts to improve sales velocity, win rates, quota attainment, and value-based customer conversations.

Environmental intern supporting Operations and Processes: track ISO and RUT certification, manage environmental and company documentation and programs, monitor energy and water consumption, and oversee paper sales and waste reporting. Uses office software and follows operational procedures to support compliance and service standards.