Search the 11 jobs at Cleo

As a Solutions Architect at Cleo, you will provide technical leadership during the sales cycle by conducting discovery sessions, demonstrating the value of Cleo's solutions, and completing proofs of concept. You will work closely with prospects to address their integration needs and respond to technical inquiries in RFI/RFPs.

As an Integrated Solutions Architect for EDI, you will design and implement integration solutions for electronic business documents to enhance communication across systems. Responsibilities include requirements analysis, solution design, system integration, performance optimization, compliance, documentation, and training. You will collaborate with stakeholders and establish best practices.

The Senior Implementation Engineer will lead the implementation of EDI solutions for clients, ensuring compliance with relevant standards. Responsibilities include collaborating with teams to gather requirements, diagnosing EDI issues, conducting training, and performing quality assurance. The role requires expertise in EDI technologies, programming, and database management.

The Senior Support Engineer I provides advanced technical assistance to resolve customer issues and escalated cases. This role involves diagnosing technical issues, delivering detailed solutions, escalating software bugs, and communicating with customers and stakeholders regarding technical matters.

Design and develop full-stack components as a Senior Software Engineer II at Cleo, a cloud integration technology company. Mentor less experienced engineers, contribute to CI/CD pipelines, and evaluate external technologies for inclusion in products.

The Support Shift Lead provides leadership to support teams, managing day-to-day activities, triaging issues, tracking metrics, and ensuring customer satisfaction. They also assist in onboarding, manage relationships with customers, and identify skillset gaps.

The Escalation Manager oversees escalation management for SaaS customers, ensuring excellent customer support by collaborating with teams, monitoring service level agreements, and improving processes. They build strong relationships with customers and provide input on technical needs, while also tracking progress of support cases and guiding implementation handoffs.

The Delivery Manager oversees managed services accounts by acting as the main client contact, ensuring service delivery meets expectations, managing escalations, preparing reports, and facilitating communication across departments to resolve issues and enhance service quality.

The FP&A Analyst prepares weekly reports on financial metrics, assists in budgeting and forecasting processes using Workday Adaptive Planning, and serves as a finance partner to department leaders. Responsibilities also include financial reporting, ad-hoc analysis, and supporting decision-making through presentations.

The Senior Support Engineer will manage the CIC environment within Cleo B2B Cloud systems, troubleshoot EDI-related issues, respond to incidents, investigate data issues, provide bug fixes, onboard trading partners, and collaborate with internal departments to support customers effectively.

As a Sales Development Representative at Cleo, you'll identify new business opportunities through strategic prospecting and outreach. Working closely with the sales team, you'll generate leads, qualify prospects, and help develop a robust sales pipeline, contributing to the organization's growth. You'll also enhance your sales development skills and work with various sales tools and platforms.