Top Customer Success Jobs in Santa Cruz, CA
The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers, driving user adoption, providing thought leadership, resolving issues, and contributing to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, understanding customer goals, driving adoption and expansion, managing customer health, providing feedback to internal teams, and participating in industry and customer events. Milestones are outlined for the first six months, focusing on account growth, customer health, and thought leadership. The ideal candidate is results-oriented, customer-centric, with strong communication and problem-solving skills, and a track record in managing enterprise-level customer accounts.
Dealer.com, a Cox Automotive Brand, is hiring a Campaign Specialist to work with the Managed Services team, supporting Campaign Coordinators, fulfilling client requests, and assisting in task execution and client interactions. High School Diploma/GED and 3 years of experience in a related field are required. Proficiency in communication, computer troubleshooting, web technologies, and time management is essential. Hourly pay rate of $17.40 - $26.06 with additional compensation and benefits.
Customer Support Associate at Squarespace responsible for responding to customer queries through live chat and email, troubleshooting issues, meeting quality and productivity targets, and staying updated on product features. This is a remote role reporting to a Customer Support Team Lead.
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Lead customer initiatives with a material impact on DraftKings operations. Collaborate with internal teams to achieve business objectives, prioritize actions, and deliver on core goals at high standards.
Customer Experience Associate at a technology company specializing in sports and entertainment experiences. Responsibilities include providing exceptional customer service, managing customer communications, promoting the brand, and advocating for players. Requires availability for varying shifts, proficiency in Zendesk and Microsoft Office, and strong communication skills.
Provide basic to intermediate technical support for Zayo's products, monitor device performance, communicate with customers to resolve issues, and track incidents in the ticketing system. Collaborate with team members to find permanent solutions for recurring disruptions.
Experienced Customer Success Manager responsible for managing support agents, engaging with customers, gathering feedback, and collaborating with product and engineering teams to enhance user experience and drive product adoption at VSCO.
Lead a team of professional sellers in educating brand advertisers on the value of Yieldmo's solutions, develop comprehensive managed service and automated programs, collaborate with various teams, manage a pipeline of sales opportunities, maintain client relationships, and drive business growth through product innovation.
As a Care Navigation & Support Coordinator, you will assist members through their mental health care journey, connect them to care, and ensure satisfaction with the Spring Health experience. Utilize active listening, provide support, conduct clinical assessments, manage care coordination needs, address crises, and research resources for members globally. Work collaboratively with internal teams.
Assist customers with utilizing and optimizing iSolved software, provide inbound application support, escalate issues when necessary, maintain customer files and communication logs, and handle other related tasks as assigned.
The Retirement Plan Specialist at Wipfli provides inbound application and functional support for iSolved HCM solutions, assisting customers by phone, email, and webform. Responsibilities include fielding customer calls, escalating issues as needed, and maintaining accurate customer files. Strong communication, organizational, and technical skills are required.
The Customer Success Manager at Arcadia.io is responsible for managing steady state activities for the company's non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and independently manage a portfolio of customer accounts.
Top Companies in Santa Cruz, CA Hiring Customer Success Roles
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