Top Remote Customer Success Jobs in Wilmington, NC
The Accounts Receivable & Collections Specialist at Restaurant365 is responsible for ensuring the company hits overall cash targets through forecasting cash, negotiating with customers, and automating collection processes. The role requires critical thinking, cash process expertise, and the ability to scale cash collections efforts.
Manage long-term customer relationships, drive product adoption, handle escalations, and ensure customer success for a SaaS company in the restaurant industry. Collaborate with sales, onboarding, and product teams to meet customer goals and metrics.
The Support Specialist, Workforce is responsible for supporting R365 Payroll clients by responding to technical support tickets, troubleshooting issues, and providing training. The position requires high attention to detail, flexibility, and strong technical aptitude.
Deliver post-sales efforts to assigned customers through a consultative Customer Success program. Optimize customer adoption, prevent churn, and enhance customer satisfaction. Provide best practice deliverables, coaching, and success planning aligned with customer goals. Act as a mentor, lead customer events, and develop trusted advisor relationships with key stakeholders. Educate clients on BlackLine's solutions and assist in license expansion.
The Senior Consumer Category Specialist at Vista will be responsible for defining and implementing product assortment strategies, managing P&L for specific product categories, and driving operational efficiency in the Consumer division. The role involves collaborating with cross-functional teams to enhance the customer experience and achieve business objectives.
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The Consumer Credit Support Specialist at Bloom Credit is responsible for investigating and responding to consumer inquiries, disputes, and complaints. They collaborate with credit bureaus, develop consumer support strategies, ensure compliance with regulations, create reports, and provide prompt and professional service to clients. The ideal candidate has excellent communication and problem-solving skills, can handle high volumes of inquiries, and is committed to inclusiveness and equal employment opportunities.
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Looking for a bilingual, Spanish-speaking Customer Success Manager for Grammarly for Education to support the LATAM customer base. Responsibilities include cultivating strong relationships with education accounts, ensuring customer satisfaction, executing contract renewals, and driving account usage.
Deliver program consulting services to Qualtrics customers, collaborate on program vision, design journeys, build measurement strategies, and create systems of insight and action. Guide clients through organizational change and help them realize business outcomes.
The Customer Onboarding Manager at AffiniPay is responsible for ensuring successful onboarding of new customers transitioning to CASEpeer software. They work closely with the Client Success Team to drive customer success, satisfaction, and value realization. Key responsibilities include mastering the product, customizing onboarding experiences, proactive customer outreach, managing customer inquiries, and representing the company at events.
ServiceNow is seeking motivated Contact Center Agents to provide best-in-class support for the ServiceNow platform, ensuring a positive customer experience. Responsibilities include answering calls, creating cases, assigning cases, teaching customers, and providing initial triage support. The role involves supporting users in the use of the platform, escalating issues to internal resources, and answering and creating multiple cases daily.
ServiceNow is seeking motivated Contact Center Agents to join their Contact Center team in Orlando, providing support for the ServiceNow platform to ensure a positive customer experience. Responsibilities include answering calls, creating cases, assigning cases to the correct teams, teaching customers, and providing triage support.
ServiceNow is seeking motivated Contact Center Agents to join their Contact Center team in Orlando. Responsibilities include answering calls, creating cases, assigning cases to the correct teams, teaching customers how to create cases, and providing triage support. The role involves supporting users in using the ServiceNow platform and escalating to internal resources when needed.
Seeking a highly motivated individual with a passion for client advocacy and problem-solving to act as the primary liaison for clients, supporting and growing their book of business by providing a world-class client experience.
As a Senior Manager of Customer Success Engineering at Cloudflare, you will lead the North American Customer Success Engineering team to ensure customer success by developing specialists, building relationships, and delivering technical expertise. Your responsibilities include mentoring the team, driving customer adoption and satisfaction, and collaborating across teams for aligning customer success.
Top remote Companies in Wilmington, NC Hiring Customer Success Roles
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