Lead Systems Engineering role supporting the Intercontinental Ballistic Missile (ICBM) weapon system program. Responsibilities include pre-launch documentation, launch support, analysis tasks, telemetry data processing, accuracy analysis, and software tool development. Requires Bachelor's degree in Engineering, 7+ years of experience, project leadership experience, and technical writing/presentation skills. Preferred skills in Matlab, C, C++, Python, Fortran, Ada, Kalman Filter, and Statistics.

Manage and lead the Customer Support Operations team, ensuring continuous improvement in performance and productivity. Responsible for coaching, feedback, and empowerment, analyzing productivity reports, evolving QA programs, and optimizing operational effectiveness to achieve KPI targets. Collaborate cross-functionally, conduct performance reviews, and participate in organizational goal-setting.