The Senior Client Services Consultant provides comprehensive support and exceptional customer service to National Accounts group insurance clients. Responsibilities include managing client relationships, leading projects, collaborating with internal teams for problem resolution, and conducting client audits and strategic planning. The role requires extensive knowledge of group benefits and proficiency in Microsoft Office Suite, along with strong organizational and communication skills.

The Service Academy Trainee will undergo a 4-month training program focused on the employee benefits industry and MetLife's operating systems. Responsibilities include customer relationship management, learning products and processes, assisting with problem-solving, generating reports, and participating in audits and planning processes.

The Client Service Manager oversees the service team within the Western Region, focusing on customer satisfaction and profitable revenue. This role manages account managers and consultants, addresses customer and broker issues, implements process improvements, and collaborates closely with Sales and internal resources to enhance service delivery and operational efficiency.