Esper

Next-Gen Device Management for Android & iOS

Bangalore, Bengaluru, Karnataka, IND

Hybrid

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Jobs//Hybrid//Cybersecurity + IT//

Technical Support Engineer

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Key Responsibilities:
Esper is on an exciting journey with a rapidly expanding customer base, ranging from those deploying a single device to enterprises managing hundreds of thousands. As a Technical Support Engineer, you'll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If you're a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team.
What You'll Be Doing

Deliver telephone and email-based technical support to Esper customers who have implemented our solutions, resolving issues promptly and efficiently.
Gather essential information related to customer-reported issues, diagnose and investigate problems, and provide comprehensive answers to customer queries.
Offer top-tier customer service in the realm of Mobile Device Management Solutions.
Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives.
Strive to provide swift responses to all customer requests, enhancing the overall customer experience.
Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting.
Collaborate with internal product support teams to resolve product-related issues.
Adapt to different day/night shifts as needed.
Opportunity to work and enhanced your skills to the next level

What We're Looking For

Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions.
Proficiency in Mobile Device Platforms(Android and iOS)
Familiarity with log collection and analysis tools.
Experience with support desk/CRM tools like Zendesk, or Salesforce.
Exposure to issue tracking software such as Jira..
0-3 years of experience in customer support or the customer experience space.
Independent decision-making ability.
Strong communication skills in English, both written and verbal.
Exceptional multitasking and attention to detail.
Passion for resolving customer issues.

Bonus Points for Having

Domain expertise in DevOps, Hardware, SaaS, or Android.
Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM).
Proven experience in a dynamic, high-growth environment.

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Kasey Carter

Senior Manager of People

OPPORTUNITIES ABOUND

Building culture with space to grow

For Kasey Carter, Esper’s senior manager of people, the clearest embodiment of the company phrase “see a need, meet a need,” was when CEO Yadhu Gopalan helped carry desks during an office move. Culture building is critical for Esper’s teams, and underpinning events like pancake breakfasts and Mario Kart tournaments is the chance to grow. She recalls having more opportunities in nine months than she had in longer tenures at other companies. Whether through stretch projects, mentorship or shadowing, the leadership at Esper knows employee engagement correlates with the quality of the work.

Much of human resources is sheer exposure — to the unique, sometimes complex, situations or areas of the business.

Jackie Tribble

Office Culture

SUPPORT SYSTEMS

Not just an office, but a supportive environment

Esper’s identity as a dynamic and innovative company is reflected in Jackie Tribble’s duties as office operations lead. She supports her colleagues through the physical work environment, reshuffling office space to accommodate shifts in teams and leadership. But she also feels supported in kind. Though Tribble is the main event planner, the operations team has her back on larger events like the holiday party and company picnic, pitching in to help throughout. On a wider scale, the leadership offers channels for employees to shape company culture, including offsites and monthly events.

I have two favorite things about working here: the people, and the way Esper looks after the people.

Varun Chitre

Engineering Manager, Foundation

CHOSEN FOR SUCCESS

Technical foundations built on trust and support

Engineering Manager Varun Chitre recalls his penultimate year at college, when Esper co-founder Shiv Sundar pitched him the idea for the company. Chitre went on to become one of Esper’s foundational technicians, and also helped build out its culture. As a leader, he values flexibility and autonomy in his team’s work on Foundation, its Android-based operating system for dedicated devices. Outside of work, he enjoys different expressions of the company’s team-building, including EsperX, the multi-day event celebrating employee achievements, and Esper Hackday, a day dedicated to individual ideas.

I moved to the United States in April 2021 and was able to fulfill my American dream — only because of Esper’s support and culture.

What are Esper Perks + Benefits

Esper Benefits Overview

We love to take care of our employees! We provide medical, dental, and vision benefits, FSA's, a hybrid work environment, flexible time off, in-office meals and snacks, and a collaborative environment where we love to see our employees grow!

Culture

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Employee resource groups

Employee-led culture committees

Quarterly engagement surveys

Hybrid work model

In-person all-hands meetings

Employee awards

Flexible work schedule