Senior Client Success Executive
Our Story:
NeuroFlow CEO and West Point graduate Christopher Molaro served in the US Army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system, and upon completing his Wharton MBA, teamed up with co-founder/COO Adam Pardes to launch NeuroFlow in 2017. Beginning as a team of six people working in an office fit for two, we’ve since grown rapidly (over 50 employees and 10X revenue year-over-year growth) and earned numerous accolades from CNBC and others for our mission-driven, innovative work. NeuroFlow tools already support tens of thousands of people at hundreds of organizations including Jefferson Health and the United States Air Force.
What We Do:
NeuroFlow is a digital health company combining workflow automation, engagement tools, and applied AI to promote behavioral health integration in all care settings. NeuroFlow’s suite of HIPAA-compliant, cloud-based tools simplify remote patient monitoring, improve risk stratification, and facilitate collaborative care. With NeuroFlow, care teams can finally bridge the gap between behavioral and physical health to improve outcomes and reduce the cost of care.
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. We have an ‘own the whole product’ mentality and teamwork is pivotal to our success - open and frequent communication within and across departments is not only encouraged but expected. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact for care teams and users across the country.
How you will help:
Strategic Thinking & Growth:
- Creates and qualifies expansion opportunities within accounts and guides the client on how to best identify new opportunities, leveraging deep customer and industry relationships.
- Plans for and executes client renewal process.
- Exceed expansion quota goals set by the VP of Customer Success and other company leaders.
Relationship Management:
- Maintain & grow close relationships with leaders (e.g., senior leaders, C-level executives) of assigned accounts to ensure satisfaction and develop opportunities for expansion.
- Works with decision makers, influencers, and client program team to build a client as an evangelist for NeuroFlow. This can be evidenced by client reference ability, case study collaboration, and networking/speaking opportunity participation.
Account Management:
- Serve as the primary contact for strategic client relationships.
- Ensures satisfaction and optimal outcomes for strategic accounts (Segment TBD) through day-to-day management.
- Works closely with internal stakeholders (e.g., client management team and other subject matter experts (SMEs)) to ensure NeuroFlow is delivering on it’s customer commitments and meeting expectations resulting in high client satisfaction (e.g., high NPS and C-Sat scores).
About You:
- Minimum 8+ years of experience in a Client Executive role, preferably within enterprise SaaS or startups.
- Experience managing channel partnerships
- Complex, consultative sales experience within healthcare
- Willing to personally be accountable for account growth, conversation, and expansion opportunity generation & close.
- Has strong listening and presentation skills.
- Has a proven track record of over-achieving quotas in previous roles.
- Can multitask, prioritize, and manage time effectively.
- Occasional travel to client locations required.
Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
What We Believe:
NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
As a HIPAA compliant organization
All team members shall:
Act in accordance with NeuroFlow’s Information Security Policies.
Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
Report security events or other risks to the organization
Execute organizational security processes or activities
Perform security responsibilities that defined and communicated for their role
Be responsible for their actions regarding the security of organization