Hiya Inc. Offices

Own a portfolio of 300+ SMB accounts across the UK and Europe, managing renewals, expansion, retention, and account health. Conduct proactive outreach, identify churn risks and upsell opportunities, forecast portfolio performance, maintain CRM accuracy, and share customer insights with internal teams. The role requires business-level German, French, or Spanish alongside English, commercial judgment, autonomy, and experience managing customer relationships in a SaaS or commercial environment.

Build and ship features across iOS and Android apps, including backend changes, releases, automation, testing, and architecture improvements. Own cross-platform delivery using Kotlin Multiplatform, collaborate with product and design, and improve release tooling and quality gates. Use AI coding agents responsibly while establishing safeguards and workflows. The role requires strong Kotlin and Android expertise, production experience beyond the primary platform, architectural leadership, API and entitlement familiarity, automation skills, communication, and pragmatic decision-making.

Lead carrier partnerships and commercial growth in Mexico. Own the full commercial lifecycle, including market development, executive relationship building, complex negotiations, deal execution, revenue growth, and long-term account expansion. Develop regional strategy, close new business with telecom operators and enterprise accounts, and coordinate Product, Marketing, Legal, Customer Success, and Leadership teams to support launches and partner growth. Monitor LATAM market dynamics and represent customer needs internally.