Search the 134 jobs at CarMax

As a Customer Specialist at CarMax, you will provide exceptional customer service by guiding customers through the car buying and selling process. You will conduct vehicle assessments, handle administrative tasks, and ensure customer satisfaction. This role requires strong communication, relationship-building, and team skills in a high-energy retail environment.

Customer Advisor role at CarMax involves delivering exceptional customer service by acting as a liaison between customers and retail technicians. Responsibilities include greeting customers, documenting concerns, creating repair orders, obtaining approvals, explaining repairs/services, and managing payments. The work environment is a combination of office and outdoor settings with flexible hours including nights and weekends.

As a Customer Specialist, you will provide exceptional customer service, guide customers through the car buying process, conduct vehicle assessments, and perform various administrative duties. This is an entry-level role in the Customer Success category.

The Analyst II, Interaction Analytics will be responsible for mining customer interactions, creating operational scorecards, uncovering insights from data, and communicating findings to improve the customer experience.

Responsible for providing exceptional customer service and assisting in meeting appraisal buy goals. Tasks include establishing rapport, communicating effectively, facilitating the appraisal process, and maintaining strong relationships with customers. Requires multitasking in a fast-paced environment and delivering exceptional service while following CarMax's appraisal process.

Senior Enterprise Architect responsible for driving the vision and execution of business capabilities and technology landscape across multiple business and technology teams. Align business vision and technology strategy, establish current and future technology landscape, coordinate implementation of architecture designs, coach and lead developers, document best practices, and partner with leaders for roadmap development.

The Manager, Payroll Operations at CarMax supervises and coordinates day-to-day payroll operations for over 30,000 associates, ensuring timely and accurate payments while adhering to laws and company policies. Responsibilities include overseeing payroll processing, driving team performance, identifying training needs, collaborating on process improvements, analyzing metrics, ensuring compliance, and leading projects.

Analyzing data to understand business operations, develop growth strategies, and model predictive analytics. Leading cross-functional projects and recommending new processes based on data analysis. Producing reports for portfolio performance tracking. Coaching junior analysts.

Empowered to provide an iconic experience for customers at CarMax by guiding them through every step of their CarMax journey. Responsible for conducting vehicle assessments, completing administrative duties, and ensuring customer satisfaction throughout the car buying process.

Design, implement, and maintain data pipelines and dashboards for cost data from Azure, Databricks, and Snowflake. Collaborate with data teams to identify cost anomalies and savings opportunities. Develop scalable and cost-efficient platforms for Data Science, Enterprise Data Lake/Warehouse, and Master Data Management functions. Implement and maintain cloud-based Data & Analytics platforms like Databricks and Snowflake. Drive resolution for system outages and performance issues.

Principal Engineer in Cloud Operations at CarMax responsible for developing self-service capabilities, automation, and cloud platform applications. Collaborates with colleagues to bring experimental solutions to life and provides technical leadership. Consults with internal customers to evolve platform operations using solid engineering practices. Stays updated on industry trends to improve customer experience.

Upgrade and optimize Sybase 16.x databases, automate database management processes, provide expert guidance on database selection and design, monitor database performance, and offer 24x7 support for critical systems.

The Front-Line Manager in Training program at CarMax prepares new managers for success in the Service Operations department. Responsibilities include supporting store procedures, leading a team, and completing the Management Development Program. Qualifications include 3+ years of managerial experience, ability to multi-task, computer skills, and a valid Driver's License.

The Front-Line Manager in Training program at CarMax prepares new managers for success in the Service Operations department. Responsibilities include supporting store procedures, managing teams, and completing the Management Development Program.

The Customer Relations Coordinator II is responsible for advocating for customers, resolving escalated customer contacts, and partnering with internal teams for issue resolution. They deliver exceptional customer service, prioritize customer inquiries, and serve as a brand ambassador for CarMax.

As a Customer Specialist at CarMax, provide exceptional customer service, conduct vehicle assessments, perform administrative duties, and ensure vehicles meet quality standards. Work in a high-energy retail sales environment to meet goals and handle a wide range of customer interactions. Must have exceptional communication skills, confidence, and the ability to build strong relationships.

As a Customer Advisor at CarMax, deliver exceptional customer service by acting as a liaison between customers and retail technicians. Responsibilities include greeting customers, documenting concerns, obtaining approvals for repairs, and managing service payments. Must demonstrate excellent communication skills, provide exceptional customer service, and work in a fast-paced environment. Flexibility in working hours and adherence to company policies are essential.

Customer Specialist at CarMax responsible for providing exceptional customer service, guiding customers through car buying/selling process, conducting vehicle assessments, performing administrative duties, and ensuring customer satisfaction. Must demonstrate strong communication skills, build rapport with customers, and work well in a team environment.

Customer Specialist at CarMax responsible for guiding customers through the car buying/selling process, conducting vehicle assessments, handling administrative duties, and ensuring customer satisfaction. Requires exceptional communication skills, strong team behaviors, and the ability to balance customer needs with business goals.

Deliver exceptional customer service by acting as a liaison between the customer and retail technicians or mechanical associates. Meet and greet service customers, assist with incoming service calls, create repair orders, consult with customers, collect service payments, and manage customer concerns. Requires exceptional communication and customer service skills, ability to work in a fast-paced environment, and provide customer satisfaction at all times.