Technical Program Manager, Presence

At Squarespace, we help millions to build a brand and transact with their customers in an impactful and beautiful online presence. They do this by using our growing suite of software products (websites, commerce, marketing tools, and more). Technical Program Managers (TPMs) contribute to that mission by making shipping products easier and more predictable.

We are looking for a TPM to join our Presence organization. You'll manage the entire product development lifecycle, from inception through delivery. The products and features you ship, in partnership with product management, engineering, and design, will build products that help Squarespace customers bring their brands to life—from registering domains to creating and publishing websites using our desktop and mobile CMS platform.

This role reports to the TPM Manager for the Product organization.

Bachelor's degree in relevant field or equivalent experience required.

TPMs oversee the product development lifecycle end-to-end, including:

• Creating clear and helpful plans for development throughout delivery (scope, milestones, tasks, roles and responsibilities, etc.)
• Breaking down silos and bridging communication gaps across teams (Product, Engineering, Design, etc.)
• Driving discovery momentum from ideation to defined scope and requirements
• Mapping and managing dependencies
• Managing risks and removing impediments
• Defining clear escalation paths
• Proactively working and communicating with core members of the team to minimize escalation
• Tracking project status and providing updates
• Tracking design and technical debt tasks; escalating if this work conflicts with product delivery
• Coaching teams on development processes and tools (temporarily facilitating, if needed)

You will join a growing, talented team of TPMs who:

• Understand the customer and business problems they're trying to solve
• Make it easier for teams to create solutions to these problems
• Manage risks and remove (or escalate) impediments to their success
• Proactively work and communicate with peers, leadership, and other disciplines judiciously
• Establish a way of working that is supportive, collaborative, and respectful
• Acquire relevant functional, domain, and technical knowledge to perform their roles
• Receive feedback graciously and turn it into concrete improvements
• Are an ambassador for the TPM team
• Guide their career development at Squarespace and beyond
• Foster an equitable and inclusive culture

In your first three months, you will:

• Build a collaborative partnership your Product Management, Engineering, and Design teams and with the Staff TPM on Presence
• Learn about the customer and business problems you'll help solve and the products and technologies you'll be working with
• Understand the delivery challenges facing your teams and partners today, so you can begin to improve them
• Begin drafting your career development plan with your manager

Working as a TPM at Squarespace

TPMs at Squarespace work collaboratively, are candid yet kind, and leave their egos at the door. We treat processes and tools not as ends, but as means to reach business goals and empower our customers. We lift each other up and provide equal opportunities for growth.

TPMs at Squarespace also have the option to contribute to Squarespace culture in ways meaningful to them; for example, joining or leading Employee Resource Groups, planning or attending team events, and joining game nights.

About Squarespace

Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and sophisticated engineering, we empower millions of people — from individuals and local artists to entrepreneurs shaping the world's most iconic businesses — to share their stories with the world. Squarespace's team of more than 1,200 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about.

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Retirement benefits with employer match
• Fertility and adoption benefits
• Free lunch and snacks at all offices
• Education reimbursement
• Dog-friendly workplace in New York office
• Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

• Thank you to our friends at Awaken for inspiring the structure of this job description.