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The ITSM IT Policy Specialist will assist in implementing IT public policy initiatives, track legislation, and make policy recommendations while supporting program and project management. The role involves meeting frequently with clients to update on progress and priorities, as well as managing financial data evaluations for departmental processes.

The ITSM IT Specialist II manages IT automated systems, supports program requirements, defines service level agreements, analyzes complex hardware and software problems, and develops work instructions according to policies and standards. The role includes providing support to project teams and program managers.

This position involves strategic planning and analysis of large IT projects, supporting program managers, and developing mission and vision statements along with operational plans. Candidates will review and analyze data, provide management support, and assist with financial evaluations and testing for departmental projects.

The ITSM IT Specialist III provides support for an American scientific agency, focusing on customer relations management, technical advising, and oversight of printing services. The role involves analyzing equipment and software reliability, tracking utilization of communication technologies, and identifying operational inefficiencies. Typically reports to project leadership while ensuring effective use of IT resources.

The IT Strategic/Capital Planner IV provides IT strategic planning for large projects, assists in developing mission and vision statements, and prepares strategic planning documentation for federal government initiatives. This role involves clarifying mission statements, building operational plans, and prioritizing initiatives based on capital outlay planning efforts.

The ITSM Network Engineer I role involves providing technical support in the installation and maintenance of Local Area Networks (LAN), assisting in hardware and software evaluations, installing network systems, monitoring communications, and troubleshooting problems. This position requires collaboration within a multi-functional team to support IT and administrative functions for a U.S. government agency focused on environmental research.

The PPM Knowledge Management Specialist will assist in designing and implementing Knowledge Management strategies for a U.S. scientific agency. Responsibilities include evaluating business processes, developing knowledge management governance structures, and delivering consulting on best practices in knowledge and content management.