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The Senior Director of Customer Success at CertifID will lead a team focused on customer satisfaction, retention, and growth. Responsibilities include developing standardized engagement models, team leadership and development, optimizing processes, and fostering cross-functional collaboration to enhance customer outcomes and drive growth.

The Customer Success Manager will oversee onboarding and ongoing engagement with mid-market and SMB customers, fostering strong relationships and maximizing product adoption. Responsibilities include delivering training, conducting check-ins, and serving as a trusted advisor while identifying risks to customer satisfaction and collaborating with the product team.

The Senior Director of Customer Success at CertifID leads a team to enhance customer satisfaction and retention. This role focuses on creating standardized engagement models, optimizing processes, and ensuring customers achieve their goals through cross-functional collaboration and strategic initiatives.