Top Tech Jobs & Startup Jobs

Manage multiple customer-facing technology implementation projects from kickoff through closure. Own delivery outcomes while coordinating customers, implementation engineers, executives, and cross-functional teams. Oversee scope, schedules, budgets, risks, quality, forecasting, and resource management. Lead planning sessions and delivery meetings, communicate project status, and help improve PMO best practices. The role focuses on cloud-based, integration-oriented solutions, with EDI, MFT, data movement, or file transfer experience preferred.

Own the strategy, roadmap, discovery, delivery, and adoption of a supply chain orchestration product. Define workflows across ERP, WMS, TMS, APIs, EDI, and partner systems; prioritize measurable customer and business outcomes; collaborate with engineering, architecture, UX, data science, sales, and customer teams; and identify AI applications for exception diagnosis, guided resolution, and workflow automation.

Provides technical leadership for support operations involving EDI, API, SFTP, and transaction ecosystems. Leads P1/P2 incident response, advanced troubleshooting, root-cause analysis, backlog governance, SLA adherence, queue health, coaching, and process automation. The role focuses on reducing repeat failures, improving resolution times, maintaining ticket quality, and strengthening team capability through structured escalation management and operational improvements.

Supports Cleo B2B Cloud customer environments by managing CIC systems, troubleshooting EDI incidents and alerts, investigating data issues, fixing production translation problems, onboarding trading partners, and configuring SFTP/AS2 connections. Collaborates across internal teams, escalates critical issues, communicates root causes, and owns customer problems through resolution.

Lead DevOps and platform engineering strategy for AWS-based SaaS products. Modernize applications, reduce architectural coupling, and improve independent delivery. Design and operate CI/CD platforms with GitHub Actions and Jenkins, manage AWS infrastructure using Terraform and Kubernetes, and establish observability, security, and operational standards. Lead AI-augmented engineering initiatives, support AI workloads, govern infrastructure agents, mentor engineers, and drive cross-team modernization and reliability improvements.

Manage relationships with a portfolio of enterprise software customers throughout onboarding, implementation, adoption, renewal, and expansion. Coordinate with Sales, Services, Support, and Product teams; monitor usage and project status; manage escalations; improve customer success processes; identify upsell and cross-sell opportunities; and maintain accurate records of customer interactions and follow-ups.

Implement and troubleshoot EDI, B2B, ERP, API, and middleware integrations using ANSI X12, EDIFACT, AS2, SFTP, VAN, REST, and SOAP. Build data mappings, business process sequences, and integration workflows; support UAT, resolve technical issues, optimize performance, document implementations, and follow security and quality practices. The role independently delivers medium-complexity integration projects during the night shift.

Owns Cleo’s application and product security strategy across SaaS and customer-hosted products. Responsibilities include maturing the SSDLC, threat modeling, security scanning, vulnerability triage, penetration testing, coordinated disclosure, CVE management, product security controls, customer-facing advisories, and NIST CSF evidence. The role also leads security enablement, roadmap prioritization, AI security reviews, and hands-on exploit reproduction and patch validation while guiding engineers and security partners.

Lead technical delivery of complex EDI, API, ERP, and B2B integrations from implementation through hypercare. Configure workflows, data mappings, APIs, authentication, security, monitoring, and performance improvements. Serve as the primary technical customer contact, lead meetings and UAT, resolve escalations, and collaborate with project managers and solution architects. Mentor junior engineers, conduct technical reviews, document solutions, and promote reusable engineering practices.

The Solutions Architect leads technical pre-sales for supply chain integration solutions. Responsibilities include customer discovery, end-to-end architecture design across ERP, WMS, TMS, and trading partner systems, product demonstrations, POCs, RFI/RFP responses, ROI articulation, and AI capability consulting. The role partners with Sales, Product Management, Customer Success, and Professional Services while creating reusable demonstrations and solution assets.