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The role involves providing outstanding customer support for Tebra's products, assisting clients with technical issues via phone and email, and contributing to product improvement by advocating for customer needs. Candidates should possess excellent communication skills and a positive demeanor, with 2+ years experience in technical support.
Support Account Executives by generating and qualifying leads, driving new business opportunities, and expanding the customer base. Collaborate with sales and marketing teams to develop effective outreach strategies, engage with prospects, track leads using CRM tools, and establish strong client relationships.
The Customer Success Operations Analyst role involves supporting the Customer Success team by monitoring performance metrics, creating dashboards, and driving process improvements. Responsibilities include data analysis, identifying improvement opportunities, collaboration with stakeholders, and assisting in project management to enhance overall team performance.
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The Onboarding Manager at Tebra is responsible for leading the onboarding experience for new customers, ensuring successful implementation of software solutions. This role involves communication, training, and project management to guarantee customer satisfaction and successful product adoption. The position requires strong analytical, negotiation, and multitasking abilities in a fast-paced environment.
The Sales Development Representative at Tebra focuses on generating leads and setting meetings with medical practices, allowing Account Executives to concentrate on conducting these meetings. Responsibilities include cold calling, understanding prospects' needs, and consistently exceeding monthly activity metrics and quotas.
As a Senior Account Manager, you will be the main point of contact for providing guidance to our strategic customers, outline key performance metrics, assist in utilizing our platform, and help reach digital marketing goals. Responsibilities include nurturing and retaining high-value clients, developing customized strategic plans, achieving revenue goals, providing personalized recommendations, and collaborating with cross-functional teams. Requires 2-3 years of experience.
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