Top Tech Jobs & Startup Jobs

The Senior Customer Solutions Engineer provides technical expertise in the installation and implementation of ECM products, particularly Mobius. Responsibilities include delivering training, consulting for customer implementations, ensuring product supportability, and collaborating with partners to enhance their capabilities in pre and post-sales. Focus on customer feedback for product improvements is also key.

The Software Engineer III designs and develops software programs and tools, focusing on enhancements and new products. Responsibilities include conducting code reviews, testing software, diagnosing customer issues, and delivering quality software while managing multiple priorities. This role requires expertise in mainframe assembler programming and knowledge of IBM z/OS internals.

The Senior Technical Support Engineer provides leadership in supporting and enhancing Rocket products, troubleshooting complex issues, and mentoring colleagues. They address technical challenges, assist clients proactively, and offer expertise to customer support teams while maintaining communication with external clients.

The Associate Technical Support Engineer will provide Level 2 customer support for Rocket's iCluster products, troubleshooting installation, configuration, and functionality issues. This role includes guiding customers, developing solutions for complex technical problems, and collaborating with the development team. Candidates must have strong communication skills, advanced technical abilities, and 4+ years of experience in technical support, preferably with IBM System i expertise.

The Software Engineer II is responsible for designing, developing, troubleshooting, and debugging software programs, specifically for the ChangeMan ZMF product. The role involves product maintenance, defect resolution, executing various testing methods, and handling multiple priorities while ensuring quality standards are met.

The Information Developer II at Rocket Software will create and improve product content while focusing on user goals and accuracy. Responsibilities include developing user-friendly documentation, using authoring and source control tools, collaborating with project leads and editors, and testing content. The role requires solid writing skills and the ability to learn new tools quickly.

The Associate Technical Support Engineer provides assistance to customers of Rocket Software with installation, configuration, and troubleshooting of their products. Responsibilities include handling customer queries, problem verification, case tracking, and contributing to training content while working within a team.