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Intercom

Senior Backend Engineer - ML

7 Days Ago
Dublin, IRL
900 Employees
Senior level
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900 Employees
Senior level
Cloud • Information Technology • Software
Intercom is seeking a Senior Backend Engineer with a strong focus on machine learning to join their AI-first customer service platform team. The role involves putting ML algorithms into production, solving scalability and optimization challenges, and working on dev tooling and data infrastructure. Ideal candidates have 5+ years of experience in a production environment and possess excellent programming and communication skills.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Staff Core Technologies Engineer

7 Days Ago
Dublin, IRL
900 Employees
Senior level
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900 Employees
Senior level
Cloud • Information Technology • Software
Looking for a Staff Engineer to enable core technologies at Intercom by building and scaling systems like MySQL, ElasticSearch, and ingestion pipelines. Responsibilities include collaborating with domain experts, owning infrastructure, contributing to software development phases, and mentoring engineers.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Senior Core Technologies Engineer

7 Days Ago
Dublin, IRL
900 Employees
Senior level
Apply
900 Employees
Senior level
Cloud • Information Technology • Software
Join Intercom as a Senior Core Technologies Engineer to shape technical infrastructure, operate core technologies, collaborate with domain experts, and drive continuous improvements in an AI-first customer service platform.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Customer Success Manager, Scale

7 Days Ago
Chicago, IL, USA
900 Employees
Junior
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900 Employees
Junior
Cloud • Information Technology • Software
As a Scaled Customer Success Manager, you will engage customers to drive product adoption, run implementation projects, partner with Sales, and build customer relationships while designing and implementing scalable processes to enhance customer value.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Technical Support Engineer

7 Days Ago
Chicago, IL, USA
900 Employees
Junior
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900 Employees
Junior
Cloud • Information Technology • Software
As a Technical Support Engineer at Intercom, you'll support customers in integrating Intercom into their products, diagnose and resolve issues, and work closely with product teams to enhance customer experience. This role involves effective communication with customers to ensure they achieve their goals with the product, all while contributing to team improvement initiatives.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Legal Counsel

7 Days Ago
Chicago, IL, USA
900 Employees
Senior level
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900 Employees
Senior level
Cloud • Information Technology • Software
The Legal Counsel will serve as the primary legal partner to the Procurement team, support various commercial and product matters, review and negotiate agreements, manage compliance, and improve legal processes. This role demands advanced drafting and negotiation skills, experience in a technology context, and collaboration across various departments.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Associate Technical Support Specialist

7 Days Ago
Chicago, IL, USA
900 Employees
Entry level
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900 Employees
Entry level
Cloud • Information Technology • Software
As an Associate Technical Support Specialist, you will provide education and support to customers using Intercom's AI-first customer service platform. Your responsibilities include handling customer communications, resolving issues, and collaborating with product teams to enhance the user experience.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Customer Success Manager, High Touch

8 Days Ago
Chicago, IL, USA
900 Employees
Junior
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900 Employees
Junior
Cloud • Information Technology • Software
The Customer Success Manager at Intercom will develop relationships with clients at various stages, helping them maximize the value of their AI-driven customer service solutions through guidance and strategic planning. The role involves addressing customer challenges, ensuring product adoption, and reducing churn by working closely with Intercom's account teams and providing insights from customer feedback.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Senior Product Engineer

11 Days Ago
London, Greater London, England, GBR
900 Employees
Senior level
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900 Employees
Senior level
Cloud • Information Technology • Software
As a Senior Product Engineer at Intercom, you will develop technical plans and contribute to the architecture while building and scaling products. You will write Ruby code, collaborate with cross-functional teams including designers and product managers, mentor other engineers, and engage in a fast-paced deployment environment.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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Intercom

Product Engineer

11 Days Ago
London, Greater London, England, GBR
900 Employees
Junior
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900 Employees
Junior
Cloud • Information Technology • Software
As a Product Engineer, you will solve customer problems by applying your technical skills to design and build both back-end and front-end systems. You’ll collaborate with cross-disciplinary teams, mentor engineers, and contribute to the technical architecture to scale products effectively.
Top Benefits:
401-K
Child Care Benefits
Commuter Benefits
+34 More
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