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As a Customer Experience Architect at Intercom, you will lead customers in adopting AI-driven customer support solutions. Your role involves understanding customer needs, facilitating strategic sessions, driving AI adoption, designing support models, and providing data-driven insights to enhance customer experiences and improve operational efficiency.

As a Principal Engineer at Intercom, you will lead key strategic initiatives by working autonomously in the engineering organization, focusing on both back-end and front-end systems. Your responsibilities include driving technical architecture, guiding project progress, mentoring engineers, and contributing to all phases of software development, promoting agility, scalability, and excellence.

The Senior Program Manager will lead critical cross-functional programs in Customer Support, collaborating with senior leaders and teams to align initiatives with support strategies. Responsibilities include enhancing programs, managing risks, and optimizing work management processes using data-driven insights.

The Senior Program Manager for Voice of the Customer will lead the development and launching of a comprehensive customer feedback program. Responsibilities include managing feedback channels, collaborating with internal teams to apply feedback insights, and improving customer experience based on analytics and direct input from customers.

As a Strategic Customer Success Manager, you will build relationships with high-value customers, guiding them through their journey with Intercom. You will drive product adoption, manage success plans, and identify growth opportunities, ensuring customers maximize the value of their investment in the AI-driven platform.

As a Mid-Market Account Executive, you will drive growth by managing the full sales cycle for Intercom’s Mid-Market customers. You will leverage a consultative sales approach, maintain product knowledge, and contribute to team development while exceeding sales quotas.

The Customer Success Manager at Intercom will build and maintain relationships with customers, guide them in maximizing the value of their AI platform, and develop Success Plans. They will also work with the sales and solutions teams to enhance product adoption and reduce churn.